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Genesys Customer Experience Insights Release Notes

Genesys Customer Experience Insights is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
07/31/20 Update X

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What's New

This release contains the following new features and enhancements:

  • Operating environment updates — This release includes updates to all included CentOS packages.
  • Miscellaneous enhancements:
    • Support for MicroStrategy 2020 Update 2 ( (GCXI-3466)
    • Support for VitaraСharts (GCXI-3466)
    • Support for the following operating environments. See the Genesys CX Insights page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all prerequisites and browser support.
      • Support for Apache Tomcat 9.0.36. (GCXI-3451)
      • Support for Microsoft Edge Chromium 2020. (GCXI-3452)

Resolved Issues

This release contains the following resolved issues:

An unsupported report is removed from the Support Genesys CX Insights folder. (GCXI-3355)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on August 27, 2020, at 21:25.
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