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facebook.webclient-user-agent

Section: interaction-workspace
Default Value: Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36
Valid Values: Valid user agent
Changes Take Effect: At start/restart


Specifies the user agent header value that internal web client uses for sending of HTTP(s) requests

twitter.webclient-user-agent

Section: interaction-workspace
Default Value: Mozilla / 5.0(Windows NT 10.0; Win64; x64) AppleWebKit / 537.36(KHTML, like Gecko) Chrome / 92.0.4515.159 Safari / 537.36
Valid Values: Valid user agent
Changes Take Effect: At start/restart


Specifies the user agent header value that internal web client uses for sending of HTTP(s) requests

9.0.012.07

Social Media Plugin for Workspace Desktop Edition Release Notes


Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in 9.0.001.01.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
10/15/21 Hot Fix X


Helpful Links


What's New

This release contains the following new features and enhancements:


Resolved Issues

This release contains the following resolved issues:


An issue with pre-loading of MP3 and MP4 attachments during Facebook private interactions is now fixed. (SMD-6939)


The plugin now shows the correct character count and highlights characters above the maximum limit properly when composing a Twitter outbound message. (SMD-6917)


The plugin now displays the list of available Twitter channels during outbound interactions. (SMD-7064)


An issue that prevented the plugin from reconnecting to Chat Servers during High Availability switch is fixed. (SMD-7061)


An issue with ESP request that prevented agents from replying to Facebook comments is now fixed. (SMD-7031)


Agents can hide or show Facebook posts and comments without any issues. (SMD-7022)


Agents can now click on the timestamp from the Facebook chat transcript to visit the Facebook Private Message URL. (SMD-7037)


The delimiter (colon) used to distinguish Twitter handles from the message body when composing the message, is no longer sent to the customer. (SMD-7066)



Upgrade Notes

No special procedure is required to upgrade to release 9.0.012.07.

This page was last edited on December 3, 2021, at 14:35.
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