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Social Media Plugin for Workspace Desktop Edition Release Notes

This is the first release of Social Media Plugin for Workspace Desktop Edition as part of 9.0.
Release Date Release Type Restrictions AIX Linux Solaris Windows
12/22/17 General X

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What's New

This release contains the following new features and enhancements:

  • The plugin now supports all WDE themes for Persistent Agent Chat. Previously, the plugin supported only the default theme.
  • The plugin now includes a new option, socialmedia-tls-enabled, that allows users to enable or disable TLS encryption in their environment. Users can enable the TLS encryption by setting the option as socialmedia-tls-enabled = true. The default value is false.

Resolved Issues

This release contains the following resolved issues:

Agents can now see the last message in the chat history in WDE after the chat session expires. (SMD-4640)

The error message SCEE011 - Duplicate information has been entered is no longer displayed when the user imports the template file for Social Media Plug-in for Workspace Desktop Edition version 8.5.405.20. (SMD-4584)

The plugin now functions as expected based on the parameter set in the facebooksession.enter-send-pm configuration option. Previously, the facebooksession.enter-send-pm configuration parameter had no effect on the plugin. (SMD-4569)

The plugin now displays the correct date and time stamp on the messages in Facebook chat and chat history. (SMD-4493)

The plugin no longer displays the Exception Dependency error when viewing the interaction details. (SMD-4457)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on October 28, 2018, at 07:38.


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