9.0.012.12
Social Media Plugin for Workspace Desktop Edition Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Mac | Solaris | Windows |
|---|---|---|---|---|---|---|---|
| 12/03/21 | Update | X |
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What's New
This release contains the following new features and enhancements:
- The plugin now complies with Twitter's requirement of processing Tweet delete updates as they arrive form the Twitter API. (SMD-7065)
- The text editor in WDE for outbound Twitter interactions has the following improvements:
- The default account is selected based on the Twitter friendship settings.
- The text editor no longer closes by itself.
- No pop-up message window is displayed over the text editor.
- (SMD-7021)
Resolved Issues
This release contains the following resolved issues:
An agent can no longer mark an interaction as Done in the My Interaction Queues view if the interaction status is in-progress. (SMD-7082)
The plugin is now compatible with Workspace Desktop Edition 8.5.148.04 and higher versions. Previously, some features did not work as expected due to compatibility issues. (SMD-7081, SMD-7078)
An agent can no longer hide a Facebook post if the post is created by the agent. (SMD-7067)
The plugin now redirects agents to the Facebook URLs correctly when agents click the user name or timestamp during a Facebook interaction. The following redirects are made depending on an agent's action:
- Click the user name in a post interaction in WDE to access the post in Facebook
- Click the timestamp of a post interaction in WDE to access the post in Facebook
- Click the user name in a comment interaction in WDE to access the comment in Facebook
- Click the timestamp of a comment interaction in WDE to access the comment in Facebook
- Click the Channel Info user name to access the user’s Facebook profile
(SMD-7056)
An issue that prevented the auto-answer feature from working properly during Facebook private interactions is fixed. (SMD-6991)
An issue with preprocessing of the outbound Tweets that added an unexpected character at the beginning of the reply text, is fixed. (SMD-7091)
Upgrade Notes
To ensure that the plugin meets the Twitter compliance requirement, you must upgrade Cloud API Driver for Twitter to 9.0.012.09 or higher.