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Social Media Plugin for Workspace Desktop Edition Release Notes

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
11/10/20 Hot Fix X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Agents can now send media attachments in outbound private messages on Twitter. The attachment’s size must be less than 500 KB. The supported file types are JPEG, PNG, and GIF. (SMD-6685)
Genesys Cloud API Driver for Twitter or later is required for this feature.

Resolved Issues

This release contains the following resolved issues:

The issue that caused incorrect emoticons to appear in Facebook private and public interactions is fixed. Additionally, emoji configuration is updated based on the public emoji table while retaining Windows 2008 support.

Administrators can access the EmoticonEmojis.xml file in the plugin's installation path for further customization. (SMD-6700)

Incorrect rendering of interaction history of Twitter Direct Messages is now fixed. This issue occurred when two or more messages had to be merged. (SMD-6688)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 10, 2020, at 14:44.
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