InteractionWait (Agent Workbin)
The InteractionWait (Agent Workbin) durable action starts on an Agent Workbin when Stat Server receives the EventPlacedInWorkbin event from Interaction Server.
For more information about Stat Server actions, see InteractionWait (Agent Workbin).
InteractionReleased (Agent Workbin)
This retrospective action is generated on an Agent Workbin upon receiving the EventPartyRemoved event from Interaction Server.
For more information about Stat Server actions, see InteractionReleased (Agent Workbin).
InteractionEntered (Agent Workbin)
This momentary action is generated on an Agent Workbin upon receiving the EventPlacedInWorkbin event from Interaction Server.
For more information about Stat Server actions, see InteractionEntered (Agent Workbin).
InteractionDistributed (Agent Workbin)
This retrospective action is generated on an Agent Workbin upon receiving the EventTakenFromWorkbin event, when the interaction is diverted by an agent as specified by the event attribute attr_party_type = 2.
For more information about Stat Server actions, see InteractionDistributed (Agent Workbin).
InteractionCleared (Agent Workbin)
This retrospective action is generated on an Agent Workbin upon receiving the EventTakenFromWorkbin event, when the interaction is diverted not by an agent as specified by event attribute attr_party_type != 2.
For more information about Stat Server actions, see InteractionCleared (Agent Workbin).
InteractionAnswered (Agent Workbin)
This retrospective action is generated on an Agent Workbin upon receiving the EventPartyAdded event when an interaction is accepted by an agent.
For more information about Stat Server actions, see InteractionAnswered (Agent Workbin).
InteractionAccepted (Agent Workbin)
This retrospective action is generated on an Agent Workbin upon receiving the EventPartyAdded event when an interaction is accepted by an agent for the first time. It is generated only once for any interaction based on the attribute attr_itx_delivered_at equal to NULL.
For more information about Stat Server actions, see InteractionAccepted (Agent Workbin).
InteractionAbandonedDuringOffering (Agent Workbin)
This retrospective action is generated on an Agent Workbin upon receiving the EventRevoked or EventRejected event from Interaction Server.
For more information about Stat Server actions, see InteractionAbandonedDuringOffering (Agent Workbin).
8.5.112.10
Stat Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 11/19/19 | General | X | X | X | X |
Helpful Links
What's New
This version was first released as an Update on 11/15/19.
This release contains the following new features and enhancements:
- Stat Server supports the following new Agent Workbin actions:
- InteractionAbandonedDuringOffering
- InteractionAccepted
- InteractionAnswered
- InteractionCleared
- InteractionDistributed
- InteractionEntered
- InteractionReleased
- InteractionWait
- (SS-8805)
- Support for the following databases. See the Real-Time Metrics Engine page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported databases.
- MS SQL Server 2014
- MS SQL Server 2014 Cluster
- MS SQL Server 2016
- MS SQL Server 2016 Cluster
- Support for Red Hat Enterprise Linux 7.7 operating system. See the Real-Time Metrics Engine page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems. (SS-8937)
Resolved Issues
This release contains the following resolved issue:
Starting from this release, Stat Server unconditionally ignores EventPartyChanged on a virtual queue if ConnID=PreviousConnID=AttributeFirstTransferConnID. Such an event can occur in multi-site tromboning scenarios. Previously, handling this event led to truncation of the duration of the CallAnswered action for the corresponding call. (SS-8899)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.112.10.