mm-skip-reason-changed-events
Section: statserver
Default Value: no (for backward compatibility)
Valid Values: yes, no
Changes Take Effect: After restart
Introduced: 8.5.112.16
Prevents incorrect reason filter evaluation and the TotalContinuousNumber statistic calculation in certain scenarios by ignoring any reason change events.
If this option is set to yes, the multimedia reason changed events are ignored for proper calculation of statistics with the applied reason filter.
8.5.112.16
Stat Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 05/22/20 | Update | X | X | X | X |
Helpful Links
What's New
This release contains the following new features and enhancements:
- New configuration option mm-skip-reason-changed-events is added in the [statserver] section. (SS-8917)
- Support for MS SQL Server 2019 Cluster. See the Real-Time Metrics Engine page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported databases. (SS-8981)
Resolved Issues
This release contains the following resolved issues:
Stat Server now properly handles filter settings in log-filter and log-filter-data for Interaction Server events. Previously, Stat Server log would show data from Interaction Server events that was expected to be filtered out. (SS-9083, SS-9064)
Stat Server now properly generates Virtual Queue-related SEventStatValid after successful connection to Interaction Server and the Virtual Queue state changes from NotMonitored to Monitored. (SS-8997)
Stat Server now correctly calculates TotalContinuousNumber statistics with filtered statuses in certain scenarios. New mm-skip-reason-changed-events option prevents incorrect reason filter evaluation and the TotalContinuousNumber statistic calculation in such scenarios by ignoring any multimedia reason change events. (SS-8917)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.112.16.