Stat Server Release Notes
This release contains the following new features and enhancements:
- Enhanced tracking of a multimedia interaction associated with the virtual queue (VQ).
- Stat Server continues to collect VQ tracking details using the EventCustom event, but now does so from all connected Interaction Servers that may participate in processing of the same interaction. This enhancement addresses cases where URS dispatches routing events through one Interaction Server and then offers the interaction with follow-up handling using another Interaction Server.
This release contains the following resolved issues:
Stat Server now correctly calculates statistics of CurrentMinTime and CurrentMaxTime categories requested with the GroupBy specifier. Previously, Stat Server calculated Max/Min time from the moment of action start, instead of the moment of action change, associated with the GroupBy specifier. (SS-8360)
Stat Server now correctly reports statistical validity for statistics on StagingArea objects. Previously, Stat Server sent the EventStatInvalid event for such statistics in some circumstances. (SS-8358)
Stat Server no longer terminates unexpectedly while trying to read the backup file when the backup file consists of zero (0) bytes. (SS-8327)
No special procedure is required to upgrade to release 8.5.110.05.