backup-file-aggregates-store
Section: statserver
Default Value: true
Valid Values: true, false
Changes Take Effect: Immediately upon notification
Dependencies: auto-backup-interval != 0
Introduced: 8.5.102
Controls whether the statistical aggregates are read from/written into the backup file.
interaction-cost-key
Section: budget
Default Value: InteractionCost
Valid Values: <key name>
Changes Take Effect: Immediately
Introduced: 8.5.110
Specifies the key in UserData, where the interaction cost is specified. If changed, all future interactions are affected. This option is recognized by URS.
enabled
Section: budget
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.110
Enables the budget model. If set to false, Stat Server does not provide the budget information in the CurrentTargetState statistic on agents. This option is recognized by URS.
default-cost-unknown
Section: budget
Default Value: the value of the default-cost option
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the default-cost option for any media type for the particular Tenant.
default-cost-outbound
Section: budget
Default Value: the value of the default-cost option
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the default-cost option for any media type for the particular Tenant.
default-cost-internal
Section: budget
Default Value: the value of the default-cost option
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the default-cost option for any media type for the particular Tenant.
default-cost-inbound
Section: budget
Default Value: the value of the default-cost option
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the default-cost option for any media type for the particular Tenant.
default-cost-consult
Section: budget
Default Value: the value of the default-cost option
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the default-cost option for any media type for the particular Tenant.
default-cost
Section: budget
Default Value: 0
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
Default interaction cost for any media type.
default-agent-budget
Section: budget
Default Value: 0
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
Default agent budget for any media type.
default-cost-unknown
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-cost-unknown and default-cost options on the Tenant level for a given MediaType.
default-cost-outbound
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-cost-outbound and default-cost options on the Tenant level for a given MediaType.
default-cost-internal
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-cost-internal and default-cost options on the Tenant level for a given MediaType.
default-cost-inbound
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-cost-inbound and default-cost options on the Tenant level for a given MediaType.
default-cost-consult
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-cost-consult and default-cost options on the Tenant level for a given MediaType.
default-cost
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-cost option on the Tenant level for a given MediaType.
default-agent-budget
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-agent-budget on the Tenant level for a given MediaType.
<media type name>
Section: budget
Default Value: No default value
Valid Values: 0 - 2147483647
Changes Take Effect: Immediately
Introduced: 8.5.110
If defined, overrides the settings of the default-agent-budget option on MediaType and Tenant levels for a giving MediaType.
8.5.110.03
Stat Server Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/29/18 | Update | X | X | X | X |
Helpful Links
What's New
This release contains the following new features and enhancements:
- Stat Server supports budget-based routing. URS release 8.1.400.50 or higher is required.
- The following new configuration options, configured in the new [budget] section on the Options tab in the Advanced View (Annex) of the Agent, Place, MediaType, and Tenant configuration objects, have been added to support budget-based routing :
- Agent or Place object:
- MediaType object:
- Tenant object:
- Default DN capacity for voice calls on a Multimedia DN has been changed to 1 (instead of 255).
Resolved Issues
This release contains the following resolved issue:
Stat Server now correctly calculates statistics for the CurrentAverageTime category with the GroupBy specifier. Previously, Stat Server might have had a different total value and sum of values from single statistics. (SS-8265)
When running in HA mode, Stat Server no longer terminates unexpectedly during replication of a sliding or selection statistic, if the backup-file-aggregates-store option is set to false. (SS-8233)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.110.03.