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Configure the Reason Code Statistic Key

New3.png In Advisors release 8.1.5, you ran an update SQL script to configure the reason code statistic key. In release 8.5.0, use the Metric Manager to configure the reason code key. See Contact Center Advisor and Workforce Advisor Administrator User's Guide for information about Metric Manager and how to configure the reason code statistic key.

This page was last modified on May 20, 2014, at 06:44.

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