Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search


This chapter provides a brief description of Genesys Administrator Extension and its architecture.

This chapter contains the following sections:

Genesys Administrator Extension

Genesys Administrator Extension (GAX) is an application that provides additional administrative capabilities to both technical and business users of Genesys Administrator. Currently, the following GAX core modules are supported:

Genesys Administrator Extension also supports plug-in resources from other Genesys products, such as EZPulse. Refer to Managing GAX Compatible Plug-ins for more information.

Genesys Administrator is unaffected by Genesys Administrator Extension. It provides the interface to configure, monitor, and control the management environment.

The following subsections describe some of the features of the GAX interface.

Tenant Filtering

GAX comprises a set of modules that are selected and viewed in a browser interface. Each of the modules enables you to filter the information that you view about the applications that you have configured and deployed in the Genesys environment.

In a multi-tenant environment, GAX enables you to filter your views by a single tenant or by multiple tenants. By default, when you log in the view is of your default tenant. You can use the tenant selector to change the view so that you can view by one or more tenants.

Filtering and Sorting Lists and Tables

All lists and tables in the GAX interface can be sorted by clicking on the column headings. Tables and lists can also be filtered by appropriate criteria, for example:

  • Tenant
  • Date
  • Date range
  • Name
  • Deployed by
  • Deployed date

Field Auto-completion

All fields in the GAX interface that have predefined values support auto-completion. When you start to enter a value in the field, GAX searches for an existing value in the database and completes the entry. You can override auto-completion by continuing to enter the value. You can accept the auto-completion value by pressing Enter.


GAX supports the installation of multiple language packs for the user interface. You can choose to configure one default language across all GAX instances, while each user can select a different language. Default and user-specific language selection is done in the Preferences menu. See Preferences for more information.

You can install language packs by using the plug-in installation procedure. See Installing a GAX compatible plug-in by using the Software Import Wizard for more information, or refer to the Help pages by clicking the Help button in GAX (also available here).

category:Genesys Administrator Extension category:Genesys Administrator Extension Deployment Guide

This page was last edited on July 10, 2013, at 15:54.


Comment on this article:

blog comments powered by Disqus