Prerequisites

Before you deploy Framework, investigate aspects of its size, security, availability and performance, as applied to the specific environment of your contact center. See Deployment Planning for recommendations on these issues. Be sure those applications that require licenses are licensed properly (see the Genesys Licensing Guide).

Review the following prerequisites for your Framework installation:

• Databases
• Operating Environment, including hardware, networking, software, and internet browsers
• Licensing
• SNMP
• Minimum Permissions

For prerequisites for Genesys Administrator, refer to the Framework 8.1 Genesys Administrator Deployment Guide.