Interaction Workspace Help

Interaction Workspace is a modular, customizable application that enables you to handle contact-center interactions, monitor contact-center and personal KPIs, and consult with your colleagues.

The Interaction Workspace Help contains information about how to:

• Use the Composite views to handle customer interactions, according to your role in the contact-center.
• Use the Atomic views that enable you to complete tasks, according to your role in the contact-center.
• Launch Interaction Workspace.
• Use keyboard navigation and accessibility.