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The Notepad is a feature that enables you to enter comments about the current interaction or about a selected interaction in the History database. The comments are stored as a part of the history for the contact. The contents of the Notepad can be viewed by any agent who views the contact's history.

The Notepad is available as a tab in the following views:

Type notes in the Notepad text field. Click Save to save the notes as part of the interaction.

This page was last edited on April 23, 2013, at 17:54.


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