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The Notepad is a feature that enables you to enter comments about the current interaction or about a selected interaction in the History database. The comments are stored as a part of the history for the contact. The contents of the Notepad can be viewed by any agent who views the contact's history.

The Notepad is available as a tab in the following views:

Type notes in the Notepad text field. Click Save to save the notes as part of the interaction.

Retrieved from "https://docs.genesys.com/Documentation:IW:Help:Notepad:8.1.4 (2019-10-15 00:08:45)"
This page was last modified on April 23, 2013, at 10:54.


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