The Disposition Code view enables you to assign one or more codes to an ongoing or terminated interaction to qualify the outcome of the interaction.
The Disposition Code view is a tab in the Interaction window. It contains a checklist of options that you can click to specify the outcome of the interaction.
Click a disposition radio button to select a disposition code for the interaction.
Depending on your system configuration:
- You might have to set a disposition code before you click Mark Done.
- You might be able to click Mark Done without a disposition code.
- The Disposition Code view might not be displayed.