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Accept

This operation is part of the SMS Session API section of the Web Services API.

Overview

This request accepts an incoming SMS session.

Request URL /api/v2/me/smssessions/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Accept
nickname The agent nickname, as displayed to the customer.
saveLAR Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional)

Sample

Request

 
POST api/v2/me/smssessions/0071023821aec011
{
  "operationName": "Accept",
  "nickname": "John Doe"
}

Response

{
  "statusCode": 0
}

Notification

Here are the list of notifications received after accepting an SMS session:

Status changed to smssession

{
    "messageType": "test_accept ",
    "referenceId": 17,
    "notificationType": "StatusChange",
    "smssession": {
        "state": "Chatting",
        "capabilities": [
            "Transfer",
            "Complete",
            "Leave",
            "InFocus",
            "SendMessage",
            "SendStartTypingNotification",
            "SendStopTypingNotification"
        ],
        "id": "0000Na9B26EF002X",
        "uri": "http://localhost:8080/api/v2/smssessions/0000Na9B26EF002X",
        "participants": []
    }
}

Updated participant list

{
    "messageType": "SMSsessionStateChangeMessage",
    "notificationType": "ParticipantsUpdated",
    "smssession": {
        "state": "Chatting",
        "capabilities": [
            "Transfer",
            "Complete",
            "Leave",
            "InFocus",
            "SendMessage",
            "SendStartTypingNotification",
            "SendStopTypingNotification"
        ],
        "id": "0000Na9B26EF002X",
        "uri": "http://localhost:8080/api/v2/smssessions/0000Na9B26EF002X",
        "participants": [
            {
                "type": "Agent",
                "nickname": "Marat",
                "participantId": "009052C5E743004C"
            },
            {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052C5E6D6004A"
            }
        ]
    }
}

SMS session history up to the point of joining

{
    "messageType": "MessageLogUpdated",
    "notificationType": "NewMessages",
    "messages": [
        {
            "index": 1,
            "type": "ParticipantJoined",
            "from": {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052C5E6D6004A"
            },
            "visibility": "All",
            "timestamp": "2014-01-02T14:23:18.000-0800"
        },
        {
            "index": 2,
            "type": "ParticipantJoined",
            "from": {
                "type": "Agent",
                "nickname": "Marat",
                "participantId": "009052C5E743004C"
            },
            "visibility": "All",
            "timestamp": "2014-01-02T14:23:18.109-0800"
        },
        {
            "index": 3,
            "type": "ParticipantLeft",
            "from": {
                "type": "Agent",
                "nickname": "Marat",
                "participantId": "009052C5E743004C"
            },
            "visibility": "All",
            "timestamp": "2014-01-02T14:23:19.909-0800"
        },
        {
            "index": 4,
            "type": "TypingStarted",
            "from": {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052C5E6D6004A"
            },
            "visibility": "All",
            "timestamp": "2014-01-02T14:23:20.121-0800"
        },
        {
            "index": 5,
            "type": "Text",
            "from": {
                "type": "Customer",
                "nickname": "PersonP",
                "participantId": "009052C5E6D6004A"
            },
            "text": "Hello World",
            "visibility": "All",
            "timestamp": "2014-01-02T14:23:20.126-0800"
        },
        {
            "index": 6,
            "type": "ParticipantJoined",
            "from": {
                "type": "Agent",
                "nickname": "Marat",
                "participantId": "009052C5EF51004D"
            },
            "visibility": "All",
            "timestamp": "2014-01-02T14:23:20.171-0800"
        }
    ],
    "smssessionUri": "http://localhost:8080/api/v2/smssessions/0000Na9B26EF002X"
}
This page was last edited on October 31, 2023, at 13:30.
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