Channels API

This document describes the Channels API portion of the Web Services API.

Resources

The Channels API includes the following resource:

• Channel resource

Managing channels

A channel represents a particular type of media such as email or chat, but it can also represent specific online platforms such as Salesforce or Facebook. Channels are linked to features in a one-to-many relationship; a feature can have multiple channels, while each channel is only associated with one feature.

Related operations

• Get all channels
• Get channel by ID
• Set channel to Ready
• Set channel to NotReady
• Set all channels to Ready
• Set all channels to NotReady
• Set all channels to DNDOn
• Set all channels to DNDOff