SetDisposition
This operation is part of the Email API section of the Web Services API.
Overview
Sets the disposition for the specified email using the provided parameters.
It is processed by updating the key in the user data.
Request URL | /api/v2/me/emails/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | SetDisposition |
disposition | A string value to be used for the email disposition. |
dispositionKey | An optional string value to be used for the userdata key to denote chat disposition. If not specified, the disposition key configured for the server will be used. |
Sample
Request
POST api/v2/me/emails/0000Na9B26EF003M { 'operationName': 'SetDisposition', 'dispositionKey': 'DispositionCode', 'disposition': 'IssueResolved' }
Response
{ "statusCode": 0 }
Notification
Message for Processing (Invited) email
{ "referenceId": 10, "notificationType": "PropertiesUpdated", "messageType": "EmailStateChangeMessage", "email": { "userData": { "Header_Content-Type": "multipart/mixed;boundary="===============0439449828=="", "RTargetTypeSelected": "2", "RTargetObjectSelected": "E-maildistributionforprocessing", "_ContainsAttachment": "false", "CBR-actual_volume": "", "RVQID": "", "To": "GWS@gplus-w2k3-gf80", "Header_Date": "Tue, 11Mar201410: 21: 56+0200", "_AttachmentsSize": "0", "_AutoReplyCount": 0, "RTargetObjSelDBID": "114", "DISP_KEY": "resolved", "Header_MIME-Version": "1.0", "Mailbox": "GWS@gplus-w2k3-gf80.emea.int.genesyslab.com", "CBR-Interaction_cost": "", "CBR-contract_DBIDs": "", "ContactId": "0000Wa9CAM6W018X", "RTargetAgentSelected": "12345", "CBR-IT-path_DBIDs": "", "RTargetAgentGroup": "E-maildistributionforprocessing", "RTargetRuleSelected": "", "FromPersonal": "", "RTargetPlaceSelected": "a1", "_AttachmentFileNames": "", "RTenant": "Environment", "RRequestedSkills": None, "Origination_Source": "Email", "RRequestedSkillCombination": "", "RVQDBID": "", "RStrategyDBID": "785", "CustomerSegment": "default", "ServiceType": "default", "FromAddress": "qwerty@hpe-voicevm-34-23.genesyslab.com", "ServiceObjective": 0, "Header_Message-ID": "<ui4ywz6iz7enolp.110320141021@192.168.67.43>", "PegAGE-maildistributionforprocessing": 1, "RTargetRequested": "E-maildistributionforprocessing", "EmailAddress": "qwerty@hpe-voicevm-34-23.genesyslab.com", "RStrategyName": "SimpleEmailInStrategy", "Subject": "Test_V2" }, "from": "qwerty@hpe-voicevm-34-23.genesyslab.com", "contactId": "0000Wa9CAM6W018X", "capabilities": [ "Reply", "ReplyAll", "Transfer", "AddComment", "AttachUserData", "UpdateUserData", "DeleteUserData", "SetDisposition", "SetInFocus", "Complete" ], "uri": "http: //localhost: 8080/api/v2/email/00012a9HEEG030Q6", "to": [ "GWS@gplus-w2k3-gf80" ], "state": "Processing", "revelantResponseTemplateGroups": [ ], "id": "00012a9HEEG030Q6", "subject": "Test_V2" } }
Message for Composing (Created) email
{ "referenceId": 38, "notificationType": "PropertiesUpdated", "messageType": "EmailStateChangeMessage", "email": { "userData": { "DISP_KEY": "resolved" }, "state": "Composing", "id": "01QG9WAK37H38024", "capabilities": [ "Cancel", "Send", "AddComment", "AttachUserData", "UpdateUserData", "DeleteUserData", "SetDisposition", "SetInFocus", "Transfer" ], "uri": "http: //localhost: 8080/api/v2/email/01QG9WAK37H38024" } }
This page was last edited on October 31, 2023, at 13:29.
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