Chat API

This is part of the Multimedia Interactions API section of the Web Services API.

Overview

This section describes general concepts employed by the chat portion of the Web Services API and provides guidance for developers building chat-related client applications.

Basic Chat Control

• ChatResources
• Accept
• Reject
• SendMessage
• Leave
• Complete
• SendURL

More Chat Controls

• SendStartTypingNotification
• SendStopTypingNotification
• SetInFocus
• SetDisposition
• AddComment
• SendCustomNotice

Chat User Data

• AttachUserData
• UpdateUserData
• DeleteUserData

Conferences and Transfers

• Transfer
• Invite
• Consult
• CancelConsult
• SendToAgents

Conferences and Transfers, continued

• SendStartTypingToAgentsNotification
• SendStopTypingToAgentsNotification
• RemoveParticipantFromConference
• SendCustomNoticeToAgents

Supervisor Monitoring

• Supervisor Monitoring
• Monitor
• Coach
• BargeIn
• CancelSupervisorMonitoring

Supervisor Monitoring, Cont

• Intrude
• SwitchToBargeIn
• SwitchToMonitor
• SwitchToCoach

Attachments

• AddAttachment
• GetAttachment
• RemoveAttachment
• UploadFile
• DeleteFile