Jump to: navigation, search

GetWorkbinContent

This operation is part of the Workbins API section of the Web Services API.

Overview

Returns workbin content.

Samples

Get a Workbin's Content by ID

Request URL /api/v2/me/workbins/{workbinId}

OR
/api/v2/workbins/{workbinId}

HTTP Method GET
Required Features api-multimedia

Request

GET api/v2/me/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085

OR 

GET api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085

Response

{
    "statusCode": 0,
    "workbin": {
        "workbinName": "testWorkbin",
        "id": "aee812a5-7396-4dd9-b180-230f1c1fb085",
        "displayName": "testWorkbin",
        "uri": "http://localhost:8090/api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085",
        "type": "Agent"
    }
}

For details on the result, please refer to the Workbin Resource reference.

Get a Workbin's Content with Subresources

Request URL /api/v2/me/workbins/{workbinId}?subresources=*

OR
/api/v2/workbins/{workbinId}?subresources=*

HTTP Method GET
Required Features api-multimedia

Request

GET api/v2/me/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085?subresources=*

OR 

GET api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085?subresources=*

Response

{
    "statusCode": 0,
    "workbin": {
        "workbinName": "testWorkbin",
        "id": "aee812a5-7396-4dd9-b180-230f1c1fb085",
        "displayName": "testWorkbin",
        "uri": "http://localhost:8090/api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085",
        "chats": [
            {
                "userData": {
                    "Workbin": "testWorkbin",
                    "RRequestedSkills": null,
                    "RRequestedSkillCombination": "",
                    "RTargetObjectSelected": "Chat distribution for processing",
                    "InteractionId": "00016aB14RQD006K",
                    "RTargetAgentGroup": "Chat distribution for processing",
                    "ServiceType": "default",
                    "ChatServerModeHA": "true",
                    "PegAGChat distribution for processing": 1,
                    "RTenant": "Environment",
                    "RVQID": "",
                    "WorkbinAgentId": "a1",
                    "RTargetRequested": "Chat distribution for processing",
                    "RVQDBID": "",
                    "RStrategyName": "Chat inbound strategy",
                    "RTargetTypeSelected": "2",
                    "ChatServerAppName": "esv_chat_srv",
                    "ChatServerHost": "dev-ip9-152.gws.genesys.com",
                    "CustomerSegment": ".CC_0000",
                    "RTargetRuleSelected": "",
                    "Subject": "TestChatCustomer",
                    "RTargetPlaceSelected": "a1",
                    "RTargetObjSelDBID": "2341",
                    "RTargetAgentSelected": "a1",
                    "ServiceObjective": 0,
                    "ChatServerDBID": "147",
                    "CBR-contract_DBIDs": "",
                    "PlaceInQueueSeq": "100618237",
                    "CBR-Interaction_cost": "",
                    "ChatServerPort": "7160",
                    "CBR-IT-path_DBIDs": "",
                    "subscriberID": "CC_0000",
                    "RStrategyDBID": "583",
                    "CBR-actual_volume": ""
                },
                "id": "00016aB14RQD006K",
                "uri": "http://localhost:8090/api/v2/chats/00016aB14RQD006K",
                "receivedDate": "2015-11-02 11:21:58.000+0200",
                "participants": [],
                "chatType": "Inbound",
                "capabilities": []
            }
        ],
        "type": "Agent"
    }
}

For details on the result, please refer to the Workbin Resource reference.

Get a Workbin's Content with Media Type

Request URL /api/v2/me/workbins/{workbinId}/{mediaType}?fields=*

OR
/api/v2/workbins/{workbinId}/{mediaType}?fields=*

HTTP Method GET
Required Features api-multimedia

Request

Returns email interaction content: 

GET api/v2/me/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085/email?fields=*

OR 

GET api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085/email?fields=*

Returns chat interaction content: 

GET api/v2/me/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085/chat?fields=*

OR 

GET api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085/chat?fields=*

Returns workitem interaction content: 

GET api/v2/me/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085/workitem?fields=*

OR 

GET api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085/workitem?fields=*

Response

Email: 

{
    "statusCode": 0,
    "email": [
        ...
    ]
}

Chat: 

{
    "statusCode": 7,
    "chat": [
        {
            "state": "InWorkbin",
            "userData": {
                "Workbin": "testWorkbin",
                "RRequestedSkills": null,
                "RRequestedSkillCombination": "",
                "RTargetObjectSelected": "Chat distribution for processing",
                "InteractionId": "00016aB14RQD005N",
                "RTargetAgentGroup": "Chat distribution for processing",
                "ServiceType": "default",
                "ChatServerModeHA": "true",
                "PegAGChat distribution for processing": 1,
                "RTenant": "Environment",
                "RVQID": "",
                "WorkbinAgentId": "a1",
                "RTargetRequested": "Chat distribution for processing",
                "RVQDBID": "",
                "RStrategyName": "Chat inbound strategy",
                "RTargetTypeSelected": "2",
                "ChatServerAppName": "esv_chat_srv",
                "ChatServerHost": "dev-ip9-152.gws.genesys.com",
                "CustomerSegment": ".CC_0000",
                "RTargetRuleSelected": "",
                "Subject": "TestChatCustomer",
                "RTargetPlaceSelected": "a1",
                "RTargetObjSelDBID": "2341",
                "RTargetAgentSelected": "a1",
                "ServiceObjective": 0,
                "ChatServerDBID": "147",
                "CBR-contract_DBIDs": "",
                "PlaceInQueueSeq": "99455798",
                "CBR-Interaction_cost": "",
                "ChatServerPort": "7160",
                "CBR-IT-path_DBIDs": "",
                "subscriberID": "CC_0000",
                "RStrategyDBID": "583",
                "CBR-actual_volume": ""
            },
            "id": "00016aB14RQD005N",
            "receivedDate": "2015-10-31 23:56:27.000+0200",
            "participants": [],
            "chatType": "Inbound",
            "capabilities": []
        }
    ]
}

Workitem: 

{
    "statusCode": 0,
    "workitem": [
        ...
    ]
}

For details on the result, please refer to the Workbin Resource reference.

Get Multiple Workbins Content

Request URL /api/v2/me/workbins?workbinIds=workbinId1,workbinId2,...

OR
/api/v2/workbins?workbinIds=workbinId1,workbinId2,...

HTTP Method GET
Required Features api-multimedia

Request

GET api/v2/me/workbins?workbinIds=aee812a5-7396-4dd9-b180-230f1c1fb085,a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4

OR 

GET api/v2/workbins?workbinIds=aee812a5-7396-4dd9-b180-230f1c1fb085,a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4

Response

{
    "statusCode": 0,
    "workbins": {
        "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4": {
            "workbinName": "Facebook Workbin Draft",
            "id": "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
            "displayName": "Facebook Workbin Draft",
            "uri": "http://localhost:8090/api/v2/workbins/a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
            "type": "Agent"
        },
        "aee812a5-7396-4dd9-b180-230f1c1fb085": {
            "workbinName": "testWorkbin",
            "id": "aee812a5-7396-4dd9-b180-230f1c1fb085",
            "displayName": "testWorkbin",
            "uri": "http://localhost:8090/api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085",
            "type": "Agent"
        }
    }
}

For details on the result, please refer to the Workbin Resource reference.

Get Multiple Workbins Content with Subresrouces

Request URL /api/v2/me/workbins?workbinIds=workbinId1,workbinId2,...&subresources=*

OR
/api/v2/workbins?workbinIds=workbinId1,workbinId2,...&subresources=*

HTTP Method GET
Required Features api-multimedia

Request

GET api/v2/me/workbins?workbinIds=aee812a5-7396-4dd9-b180-230f1c1fb085,
a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4&subresources=*

OR 

GET api/v2/workbins?workbinIds=aee812a5-7396-4dd9-b180-230f1c1fb085,
a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4&subresources=*

Response

{
    "statusCode": 0,
    "workbins": {
        "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4": {
            "workbinName": "Facebook Workbin Draft",
            "id": "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
            "displayName": "Facebook Workbin Draft",
            "uri": "http://localhost:8090/api/v2/workbins/a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
            "type": "Agent"
        },
        "aee812a5-7396-4dd9-b180-230f1c1fb085": {
            "workbinName": "testWorkbin",
            "id": "aee812a5-7396-4dd9-b180-230f1c1fb085",
            "displayName": "testWorkbin",
            "uri": "http://localhost:8090/api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085",
            "chats": [
                {
                    "userData": {
                        "Workbin": "testWorkbin",
                        "RRequestedSkills": null,
                        "RRequestedSkillCombination": "",
                        "RTargetObjectSelected": "Chat distribution for processing",
                        "InteractionId": "00016aB14RQD007D",
                        "RTargetAgentGroup": "Chat distribution for processing",
                        "ServiceType": "default",
                        "ChatServerModeHA": "true",
                        "PegAGChat distribution for processing": 1,
                        "RTenant": "Environment",
                        "RVQID": "",
                        "WorkbinAgentId": "a1",
                        "RTargetRequested": "Chat distribution for processing",
                        "RVQDBID": "",
                        "RStrategyName": "Chat inbound strategy",
                        "RTargetTypeSelected": "2",
                        "ChatServerAppName": "esv_chat_srv",
                        "ChatServerHost": "dev-ip9-152.gws.genesys.com",
                        "CustomerSegment": ".CC_0000",
                        "RTargetRuleSelected": "",
                        "Subject": "TestChatCustomer",
                        "RTargetPlaceSelected": "a1",
                        "RTargetObjSelDBID": "2341",
                        "RTargetAgentSelected": "a1",
                        "ServiceObjective": 0,
                        "ChatServerDBID": "147",
                        "CBR-contract_DBIDs": "",
                        "PlaceInQueueSeq": "100644457",
                        "CBR-Interaction_cost": "",
                        "ChatServerPort": "7160",
                        "CBR-IT-path_DBIDs": "",
                        "subscriberID": "CC_0000",
                        "RStrategyDBID": "583",
                        "CBR-actual_volume": ""
                    },
                    "id": "00016aB14RQD007D",
                    "uri": "http://localhost:8090/api/v2/chats/00016aB14RQD007D",
                    "receivedDate": "2015-11-02 14:30:51.000+0200",
                    "participants": [],
                    "chatType": "Inbound",
                    "capabilities": []
                }
            ],
            "type": "Agent"
        }
    }
}

For details on the result, please refer to the Workbin Resource reference.

Get a Workbin's Content with Subresources by User

Request URL /api/v2/{userId}/workbins/{workbinId}?subresources=*
HTTP Method GET
Required Features api-multimedia

Request

GET /api/v2/users/e6f2ad1b26ea4e9b8dd907eabe167522/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085?subresources=*

Response

{
    "statusCode": 0,
    "workbin": {
        "workbinName": "testWorkbin",
        "id": "aee812a5-7396-4dd9-b180-230f1c1fb085",
        "displayName": "testWorkbin",
        "uri": "http://localhost:8090/api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085",
        "chats": [
            {
                "userData": {
                    "Workbin": "testWorkbin",
                    "RRequestedSkills": null,
                    "RRequestedSkillCombination": "",
                    "RTargetObjectSelected": "Chat distribution for processing",
                    "InteractionId": "00016aB14RQD006K",
                    "RTargetAgentGroup": "Chat distribution for processing",
                    "ServiceType": "default",
                    "ChatServerModeHA": "true",
                    "PegAGChat distribution for processing": 1,
                    "RTenant": "Environment",
                    "RVQID": "",
                    "WorkbinAgentId": "a1",
                    "RTargetRequested": "Chat distribution for processing",
                    "RVQDBID": "",
                    "RStrategyName": "Chat inbound strategy",
                    "RTargetTypeSelected": "2",
                    "ChatServerAppName": "esv_chat_srv",
                    "ChatServerHost": "dev-ip9-152.gws.genesys.com",
                    "CustomerSegment": ".CC_0000",
                    "RTargetRuleSelected": "",
                    "Subject": "TestChatCustomer",
                    "RTargetPlaceSelected": "a1",
                    "RTargetObjSelDBID": "2341",
                    "RTargetAgentSelected": "a1",
                    "ServiceObjective": 0,
                    "ChatServerDBID": "147",
                    "CBR-contract_DBIDs": "",
                    "PlaceInQueueSeq": "100618237",
                    "CBR-Interaction_cost": "",
                    "ChatServerPort": "7160",
                    "CBR-IT-path_DBIDs": "",
                    "subscriberID": "CC_0000",
                    "RStrategyDBID": "583",
                    "CBR-actual_volume": ""
                },
                "id": "00016aB14RQD006K",
                "uri": "http://localhost:8090/api/v2/chats/00016aB14RQD006K",
                "receivedDate": "2015-11-02 11:21:58.000+0200",
                "participants": [],
                "chatType": "Inbound",
                "capabilities": []
            }
        ],
        "type": "Agent"
    }
}

For details on the result, please refer to the Workbin Resource reference.

Get a Workbin's Content with Media Type by User

Request URL /api/v2/{userId}/workbins/{workbinId}/{mediaType}?fields=*
HTTP Method GET
Required Features api-multimedia

Request

Returns email interaction content: 

GET api/v2/b15862cq-2445-4735-bba2-69694p0g50qq/workbins/a15862be-2445-4735-aad2-69694a0f50ff/email?fields=*

Returns chat interaction content: 

GET api/v2/b15862cq-2445-4735-bba2-69694p0g50qq/workbins/a15862be-2445-4735-aad2-69694a0f50ff/chat?fields=*

Returns workitem interaction subresources: 

GET api/v2/b15862cq-2445-4735-bba2-69694p0g50qq/workbins/a15862be-2445-4735-aad2-69694a0f50ff/workitem?fields=*

Response

Email: 

{
    "statusCode": 0,
    "email": [
        ...
    ]
}

Chat: 

{
    "statusCode": 7,
    "chat": [
        {
            "state": "InWorkbin",
            "userData": {
                "Workbin": "testWorkbin",
                "RRequestedSkills": null,
                "RRequestedSkillCombination": "",
                "RTargetObjectSelected": "Chat distribution for processing",
                "InteractionId": "00016aB14RQD005N",
                "RTargetAgentGroup": "Chat distribution for processing",
                "ServiceType": "default",
                "ChatServerModeHA": "true",
                "PegAGChat distribution for processing": 1,
                "RTenant": "Environment",
                "RVQID": "",
                "WorkbinAgentId": "a1",
                "RTargetRequested": "Chat distribution for processing",
                "RVQDBID": "",
                "RStrategyName": "Chat inbound strategy",
                "RTargetTypeSelected": "2",
                "ChatServerAppName": "esv_chat_srv",
                "ChatServerHost": "dev-ip9-152.gws.genesys.com",
                "CustomerSegment": ".CC_0000",
                "RTargetRuleSelected": "",
                "Subject": "TestChatCustomer",
                "RTargetPlaceSelected": "a1",
                "RTargetObjSelDBID": "2341",
                "RTargetAgentSelected": "a1",
                "ServiceObjective": 0,
                "ChatServerDBID": "147",
                "CBR-contract_DBIDs": "",
                "PlaceInQueueSeq": "99455798",
                "CBR-Interaction_cost": "",
                "ChatServerPort": "7160",
                "CBR-IT-path_DBIDs": "",
                "subscriberID": "CC_0000",
                "RStrategyDBID": "583",
                "CBR-actual_volume": ""
            },
            "id": "00016aB14RQD005N",
            "receivedDate": "2015-10-31 23:56:27.000+0200",
            "participants": [],
            "chatType": "Inbound",
            "capabilities": []
        }
    ]
}

Workitem: 

{
    "statusCode": 0,
    "workitem": [
        ...
    ]
}

For details on the result, please refer to the Workbin Resource reference.

Get Multiple Workbins Content with Subresources by User

Request URL /api/v2/{userId}/workbins?workbinIds=workbinId1,workbinId2,...&subresources=*

OR
/api/v2/workbins?workbinIds=workbinId1,workbinId2,...&subresources=*

HTTP Method GET
Required Features api-multimedia

Request

GET api/v2/users/e6f2ad1b26ea4e9b8dd907eabe167522/workbins?workbinIds=aee812a5-7396-4dd9-b180-230f1c1fb085,
a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4&subresources=*

OR 

GET api/v2/users/e6f2ad1b26ea4e9b8dd907eabe167522/workbins?workbinIds=aee812a5-7396-4dd9-b180-230f1c1fb085,
a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4&subresources=*

Response

{
    "statusCode": 0,
    "workbins": {
        "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4": {
            "workbinName": "Facebook Workbin Draft",
            "id": "a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
            "displayName": "Facebook Workbin Draft",
            "uri": "http://localhost:8090/api/v2/workbins/a91ee1c2-9cfe-43b6-8193-fd39cd89d5b4",
            "type": "Agent"
        },
        "aee812a5-7396-4dd9-b180-230f1c1fb085": {
            "workbinName": "testWorkbin",
            "id": "aee812a5-7396-4dd9-b180-230f1c1fb085",
            "displayName": "testWorkbin",
            "uri": "http://localhost:8090/api/v2/workbins/aee812a5-7396-4dd9-b180-230f1c1fb085",
            "chats": [
                {
                    "userData": {
                        "Workbin": "testWorkbin",
                        "RRequestedSkills": null,
                        "RRequestedSkillCombination": "",
                        "RTargetObjectSelected": "Chat distribution for processing",
                        "InteractionId": "00016aB14RQD007D",
                        "RTargetAgentGroup": "Chat distribution for processing",
                        "ServiceType": "default",
                        "ChatServerModeHA": "true",
                        "PegAGChat distribution for processing": 1,
                        "RTenant": "Environment",
                        "RVQID": "",
                        "WorkbinAgentId": "a1",
                        "RTargetRequested": "Chat distribution for processing",
                        "RVQDBID": "",
                        "RStrategyName": "Chat inbound strategy",
                        "RTargetTypeSelected": "2",
                        "ChatServerAppName": "esv_chat_srv",
                        "ChatServerHost": "dev-ip9-152.gws.genesys.com",
                        "CustomerSegment": ".CC_0000",
                        "RTargetRuleSelected": "",
                        "Subject": "TestChatCustomer",
                        "RTargetPlaceSelected": "a1",
                        "RTargetObjSelDBID": "2341",
                        "RTargetAgentSelected": "a1",
                        "ServiceObjective": 0,
                        "ChatServerDBID": "147",
                        "CBR-contract_DBIDs": "",
                        "PlaceInQueueSeq": "100644457",
                        "CBR-Interaction_cost": "",
                        "ChatServerPort": "7160",
                        "CBR-IT-path_DBIDs": "",
                        "subscriberID": "CC_0000",
                        "RStrategyDBID": "583",
                        "CBR-actual_volume": ""
                    },
                    "id": "00016aB14RQD007D",
                    "uri": "http://localhost:8090/api/v2/chats/00016aB14RQD007D",
                    "receivedDate": "2015-11-02 14:30:51.000+0200",
                    "participants": [],
                    "chatType": "Inbound",
                    "capabilities": []
                }
            ],
            "type": "Agent"
        }
    }
}

For details on the result, please refer to the Workbin Resource reference.

This page was last edited on October 31, 2023, at 13:32.
Comments or questions about this documentation? Contact us for support!