Contents
AddInteraction to a Group Workbin
This operation is part of the Workbins API section of the Web Services API.
AddInteraction to an AgentGroup Workbin
Associates an interaction with an AgentGroup workbin.
Request URL | /api/v2/me/workbins/{id}?agentGroup={agentGroupName} |
---|---|
HTTP method | POST |
Required features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | AddInteraction. Other valid values are: AddChat, AddEmail, AddWorkitem, AddTweet, AddFacebook, AddFacebooksession and AddOpenmedia. |
id | The ID of the interaction to add to the workbin. |
saveLAR | If "true", Web Services sets information about the agent performing the operation in the Contact Profile to be used for Last Agent Routing. (optional) |
Sample
Request
POST api/v2/me/workbins/6c715fa9-de16-4d23-b07c-cbcb1caf3e07?agentGroup=MyAgentGroup
{
"operationName": "AddChat",
"id": "0001BaBFVPR20035"
}
HTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 0,
"referenceId": 16
}
CometD notification
{
"action": "ItemAdded",
"agentGroup": "MyAgentGroup",
"chatStateResourceV2": {"capabilities": [],
"chatType": "Inbound",
"id": "0001BaBFVPR20035",
"participants": [],
"receivedDate": "2016-04-08 15:05:57.000+0300",
"userData": {"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"OccuredAt": "2016-04-08T12:06:01Z",
"PegAG?:2>1": 1,
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?:2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?:2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?:2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer"}},
"id": "6c715fa9-de16-4d23-b07c-cbcb1caf3e07",
"messageType": "WorkbinStateChangeMessage"
}
AddInteraction to a PlaceGroup Workbin
Associates an interaction with a PlaceGroup workbin.
Request URL | /api/v2/me/workbins/{id}?placeGroup={placeGroupName} |
---|---|
HTTP method | POST |
Required features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | AddInteraction. Other valid values are: AddChat, AddEmail, AddWorkitem, AddTweet, AddFacebook, AddFacebooksession and AddOpenmedia. |
id | The ID of the interaction to add to the workbin. |
saveLAR | If "true", Web Services sets information about the agent performing the operation in the Contact Profile to be used for Last Agent Routing. (optional) |
Sample
Request
POST api/v2/me/workbins/5d487e69-a393-4228-a06f-6a4015ab1b54?placeGroup=MyPlaceGroup
{
"operationName": "AddChat",
"id": "0001BaBFVPR20039"
}
HTTP response
The response consists of an HTTP response and a CometD response. For details on the result, refer to the workbin resource.
{
"statusCode": 0,
"referenceId": 17
}
CometD notification
{
"action": "ItemAdded",
"chatStateResourceV2": {"capabilities": [],
"chatType": "Inbound",
"id": "0001BaBFVPR20039",
"participants": [],
"receivedDate": "2016-04-08 15:31:30.000+0300",
"userData": {"CBR-IT-path_DBIDs": "",
"CBR-Interaction_cost": "",
"CBR-actual_volume": "",
"CBR-contract_DBIDs": "",
"ChatServerAppName": "esv_chat_srv",
"ChatServerDBID": "147",
"ChatServerHost": "dev-ip9-152.gws.genesys.com",
"ChatServerPort": "7160",
"CustomerSegment": "default",
"OccuredAt": "2016-04-08T12:31:33Z",
"PegAG?:2>1": 1,
"RRequestedSkillCombination": "",
"RRequestedSkills": None,
"RStrategyDBID": "472",
"RStrategyName": "CloudPoDSimpleChatInStrategy",
"RTargetAgentGroup": "?:2>1",
"RTargetAgentSelected": "a1",
"RTargetObjSelDBID": "",
"RTargetObjectSelected": "?:2>1",
"RTargetPlaceSelected": "a1",
"RTargetRequested": "?:2>1",
"RTargetRuleSelected": "",
"RTargetTypeSelected": "2",
"RTenant": "Environment",
"RVQDBID": "",
"RVQID": "",
"ServiceObjective": 0,
"ServiceType": "default",
"Subject": "TestChatCustomer"}},
"id": "5d487e69-a393-4228-a06f-6a4015ab1b54",
"messageType": "WorkbinStateChangeMessage",
"placeGroup": "MyPlaceGroup"
}
This page was last edited on October 31, 2023, at 13:32.
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