AddInteractionToWorkbin for Supervisor
This operation is part of the Workbins API section of the Web Services API.
Overview
Supervisor can assign an interaction to an agent's workbin.
Parameters
Request URL | /api/v2/users/{userId}/workbins/{id} |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Samples
Request
The request involves sending a JSON body as well as adhering to the URL path listed above.
POST api/v2/users/00025aA4V4DR00P5/workbins/3434543fafwe987
Listed below are possible valid JSON for requests:
AddInteraction
{ "operationName": "AddInteraction", "uri": ".../FE7978FEWFE" // this only for V1 -- FB and TW }
AddEmail
{ "operationName": "AddEmail", "uri": ".../FE7978FEWFE" }
AddChat
{ "operationName": "AddChat", "uri": ".../FE7978FEWFE" }
AddWorkitem
{ "operationName": "AddWorkitem", "uri": ".../FE7978FEWFE" }
Response
The response consists of an HTTP response, and several cometd responses. For details on the JSON body result, please refer to the Workbin Resource.
HTTP response
{ "statusCode": 0, "referenceId": 14 }
Cometd responses
{ workbinstatechange }
{ u'workitem': { u'userData': { u'RTargetTypeSelected': u'2', u'RTargetObjectSelected': u'?: 2>1', u'RVQID': u, u'RTargetObjSelDBID': u, u'CBR-Interaction_cost': u, u'CBR-contract_DBIDs': u, u'RTargetAgentSelected': u'MaratTest', u'CBR-IT-path_DBIDs': u, u'RTargetRuleSelected': u, u'RTargetPlaceSelected': u, u'CBR-actual_volume': u, u'RTenant': u'Environment', u'RRequestedSkills': None, u'RRequestedSkillCombination': u, u'RVQDBID': u, u'RStrategyDBID': u'197', u'CustomerSegment': u'default', u'PegAG?: 2>1': 1, u'ServiceType': u'default', u'ServiceObjective': 0, u'RTargetRequested': u'?: 2>1', u'RTargetAgentGroup': u'?: 2>1', u'RStrategyName': u'RouteWorkitemToAgent' }, u'receivedDate': u'2014-04-1621: 03: 21.000-0700', u'uri': u'http: //localhost: 8080/api/v2/workitems/02F0ASAK8EAFA00W', u'capabilities': [ ], u'state': u'InWorkbin', u'id': u'02F0ASAK8EAFA00W' }, u'referenceId': 14, u'notificationType': u'StatusChange', u'messageType': u'WorkitemStateChangeMessage' }messageType[ WorkitemStateChangeMessage ]
This page was last edited on October 31, 2023, at 13:32.
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