RequestAgentStats
This operation is part of the Workbins API section of the Web Services API.
Overview
Users can request statistics for workbins that have a specified type for a specified owner.
Request URL | /api/v2/workbins |
---|---|
HTTP Method | POST |
Required Features | api-multimedia |
Request Agent Workbins Stats
Parameters
Parameter | Value |
---|---|
operationName | RequestAgentStats |
Sample
The request involves sending a JSON body as well as adhering to the URL path listed above.
Request
POST api/v2/workbins { "operationName": "RequestAgentStats" }
Response
The response consists of an HTTP response and a CometD response.
HTTP response
{ "statusCode": 0, "referenceId": 1 }
CometD Response
{ "workbinStats":{ "bf839abe-81de-4e30-9fa7-f7b8ec0d6415":{ "Count":1, "Owner":"28383e5523c7479cae4afa8df88d66df", "Type":"Agent" } }, "messageType": "WorkbinStatsMessage", "referenceId": 1 }
Request Place Workbins Stats
Parameters
Parameter | Value |
---|---|
operationName | RequestAgentStats |
workbinType | Place |
workbinOwner | place name |
Sample
The request involves sending a JSON body as well as adhering to the URL path listed above.
Request
POST api/v2/workbins { "operationName": "RequestAgentStats", "workbinType": "Place", "workbinOwner": "Place1", }
Response
The response consists of an HTTP response and a CometD response.
HTTP response
{ "statusCode": 0, "referenceId": 2 }
CometD Response
{ "workbinStats":{ "861640a2-154e-4025-8e4f-49b74f805b6d":{ "Count":1, "Owner":"Place1", "Type":"Place" } }, "messageType": "WorkbinStatsMessage", "referenceId": 2 }
Request Agent Group Workbins Stats
Parameters
Parameter | Value |
---|---|
operationName | RequestAgentStats |
workbinType | AgentGroup |
workbinOwner | agent group name |
Sample
The request involves sending a JSON body as well as adhering to the URL path listed above.
Request
POST api/v2/workbins { "operationName": "RequestAgentStats", "workbinType": "AgentGroup", "workbinOwner": "ServiceAgentGroup", }
Response
The response consists of an HTTP response and a CometD response.
HTTP response
{ "statusCode": 0, "referenceId": 3 }
CometD Response
{ "workbinStats":{ "39ac7955-8f82-4610-8090-7a6905a18073":{ "Count":1, "Owner":"ServiceAgentGroup", "Type":"AgentGroup" } }, "messageType": "WorkbinStatsMessage", "referenceId": 3 }
Request Place Group Workbins Stats
Parameters
Parameter | Value |
---|---|
operationName | RequestAgentStats |
workbinType | PlaceGroup |
workbinOwner | place group name |
Sample
The request involves sending a JSON body as well as adhering to the URL path listed above.
Request
POST api/v2/workbins { "operationName": "RequestAgentStats", "workbinType": "PlaceGroup", "workbinOwner": "ServicePlaceGroup", }
Response
The response consists of an HTTP response and a CometD response.
HTTP response
{ "statusCode": 0, "referenceId": 4 }
CometD Response
{ "workbinStats":{ "b28f9314-0a0d-451d-9a9a-45588dcc38c1":{ "Count":1, "Owner":"ServicePlaceGroup", "Type":"PlaceGroup" } }, "messageType": "WorkbinStatsMessage", "referenceId": 4 }
Request Agent Workbins Stats by User
Overview
Users can request statistics for workbins for a specific agent.
Request URL | /api/v2/users/{userId}/workbins |
HTTP Method | POST |
Required Features | api-multimedia |
Parameters
Parameter | Value |
---|---|
operationName | RequestAgentStats |
Sample
The request involves sending a JSON body as well as adhering to the URL path listed above.
Request
POST api/v2/users/28383e5523c7479cae4afa8df88d66df/workbins { "operationName": "RequestAgentStats" }
Response
The response consists of an HTTP response and a CometD response.
HTTP response
{ "statusCode": 0, "referenceId": 5 }
CometD Response
{ "workbinStats":{ "bf839abe-81de-4e30-9fa7-f7b8ec0d6415":{ "Count":1, "Owner":"28383e5523c7479cae4afa8df88d66df", "Type":"Agent" } }, "messageType": "WorkbinStatsMessage", "referenceId": 5 }