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Accept

This operation is part of the Facebook API section of the Web Services API.

Overview

Notifies the service that the agent has accepted an interaction invitation.

Request URL /api/v2/me/facebook/{id}
HTTP Method POST
Required Features api-multimedia

Parameters

Parameter Value
operationName Accept
saveLAR Possible values are true or false. If true, information about the agent performing the operation is set in the Contact Profile so that it can be used for last agent routing. (optional)

Samples

Request

HTTP POST /api/v2/me/facebook/01QG4HAN88NP400N
{
  "operationName": "Accept"
}

HTTP Response

{
 "statusCode": 0,
 "referenceId": 11
}

CometD Response

{
"facebook": {"capabilities": ["Reply",
                                  "Transfer",
                                  "AddComment",
                                  "AttachUserData",
                                  "UpdateUserData",
                                  "DeleteUserData",
                                  "SetDisposition",
                                  "SetInFocus",
                                  "Complete"],
                "contactId": "0000Ga95CENS017Y",
                "facebookType": "Inbound",
                "from": "Labuprofen",
                "id": "01QG4HAN88NP400N",
                "message": "On 12:15:1 11/5/2013, P created a facebook post saying hello world!.",
                "receivedDate": "2015-05-07 13:06:33.000+0300",
                "revelantResponseTemplateGroups": [],
                "state": "Processing",
                "subject": "On 12:15:1 11/5/2013, P created a fac...",
                "suggestedQueueUris": ["http://192.168.83.25:8090/api/v2/queues/73f46876-e0b1-4e49-8365-c7c04924b694"],
                "uri": "http://192.168.83.25:8090/api/v2/facebooks/01QG4HAN88NP400N",
                "userData": {"CBR-IT-path_DBIDs": "",
                              "CBR-Interaction_cost": "",
                              "CBR-actual_volume": "",
                              "CBR-contract_DBIDs": "",
                              "Classify_Actionability_CtgId": "",
                              "Classify_Actionability_CtgName": "",
                              "Classify_Actionability_CtgRelevancy": "",
                              "Classify_Sentiment_CtgId": "",
                              "Classify_Sentiment_CtgName": "",
                              "Classify_Sentiment_CtgRelevancy": "",
                              "ContactId": "0000Ga95CENS017Y",
                              "CustomerSegment": "default",
                              "FromAddress": "Labuprofen",
                              "IxnAlreadyCreatedInUCS": "1",
                              "PegAGSocial Media Agent Group": 1,
                              "RRequestedSkillCombination": "",
                              "RRequestedSkills": None,
                              "RStrategyDBID": "1225",
                              "RStrategyName": "Facebook Agent Delivery Strategy",
                              "RTargetAgentGroup": "Social Media Agent Group",
                              "RTargetAgentSelected": "a1",
                              "RTargetObjSelDBID": "117",
                              "RTargetObjectSelected": "Social Media Agent Group",
                              "RTargetPlaceSelected": "a1",
                              "RTargetRequested": "Social Media Agent Group",
                              "RTargetRuleSelected": "",
                              "RTargetTypeSelected": "2",
                              "RTenant": "Environment",
                              "RVQDBID": "",
                              "RVQID": "",
                              "Screen_Actionability_CtgName": "",
                              "Screen_Actionability_CtgRelevancy": "",
                              "Screen_Actionability_ScreenRuleName": "",
                              "Screen_Sentiment_CtgName": "",
                              "Screen_Sentiment_CtgRelevancy": "",
                              "Screen_Sentiment_ScreenRuleName": "",
                              "ServiceObjective": 0,
                              "ServiceType": "default",
                              "Subject": "On 12:15:1 11/5/2013, P created a fac...",
                              "_facebookActorId": "152879074923372",
                              "_facebookActorIdType": 1,
                              "_facebookActorName": "Labuprofen",
                              "_facebookCanComment": 1,
                              "_facebookComments": "[]",
                              "_facebookContentCreatedOnlyByAdmin": 1,
                              "_facebookCreatedTime": "1383646506",
                              "_facebookDriverVersion": "8.5.101.04",
                              "_facebookInBufferBeforeTarget": "0",
                              "_facebookInQueueAtTarget": "0",
                              "_facebookItxType": 2,
                              "_facebookMediaAttachmentsCount": 0,
                              "_facebookMessageText": "On 12:15:1 11/5/2013, P created a facebook post saying hello world!.",
                              "_facebookMonitorRefreshStartTime": "1383646502768",
                              "_facebookNComments": "0",
                              "_facebookNLikes": "0",
                              "_facebookPostCanBeDeleted": "true",
                              "_facebookPostId": "152879074923372_158210041056942",
                              "_facebookShareCount": "0",
                              "_facebookSourceId": "152879074923372",
                              "_facebookSourceIdType": 1,
                              "_facebookUpdatedTime": "1383646506",
                              "_facebookUserCreatedAt": "2013-11-05T06:56:43Z",
                              "_facebookUserFollowersCount": "0",
                              "_facebookUserFriendsCount": "0",
                              "_facebookUserImageURL": "http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
                              "_facebookUserLanguage": "r",
                              "_facebookUserStatusesCount": "2",
                              "_facebookUserUtcOffset": "-1",
                              "_twitterFromAddr": "",
                              "desktop_actionable": "1",
                              "desktop_expand": "1",
                              "desktop_sentiment": "Neutral"}},
  "messageType": "FacebookStateChangeMessage",
  "notificationType": "StatusChange",
  "referenceId": 68
}
Field Description
messageType The category of message.
notificationType The purpose of the notification.
uri The location of the resource.
facebook The element containing all Facebook-specific data.
This page was last edited on October 31, 2023, at 13:29.
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