Table AGENT_LOCATION

Description

Introduced: 8.5.014.19
Modified: 8.5.014.34 (in Microsoft SQL Server, data type for the AGENT_LOCATION_STRING column modified in single-language databases)

In partitioned databases, this table is not partitioned.

This dimension table records geographical locations of agents for both voice and multimedia login sessions. Each row describes one location as reported for a given agent login session. Because a voice login session and a multimedia login session for the same agent are reported separately from different data sources, the location values might differ for voice and multimedia media types.

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Column List

Legend

Column	Data Type	P	M	F	DV
AGENT_LOCATION_KEY	integer	X	X
TENANT_KEY	integer		X	X
AGENT_LOCATION_STRING	varchar(255)		X
CREATE_AUDIT_KEY	numeric(19)		X	X

AGENT_LOCATION_KEY

The primary key of this table and the surrogate key that is used to join this dimension to the fact tables.

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TENANT_KEY

The surrogate key that is used to join the TENANT dimension to the fact tables.

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AGENT_LOCATION_STRING

Modified: 8.5.014.34 (in Microsoft SQL Server, data type changed from varchar to nvarchar in single-language databases)
The value reported by SIP Server or Interaction Server for the voice or multimedia login session, respectively.

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CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.

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Index List

CODE	U	C	Description
I_AGENTLOC_LOCATION	X		Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_AGENTLOC_LOCATION

Field	Sort	Comment
TENANT_KEY	Ascending
AGENT_LOCATION_STRING	Ascending

Subject Areas

No subject area information available.