In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
This dimension table enables interaction resource facts to be described based on the scores customers assign to the call, agent, product, and company during post-call survey.
The POST_CALL_SURVEY_DIM_* tables are not part of the default Genesys Info Mart database schema. In deployments that rely on Genesys Info Mart for reporting on Post-Call Survey user data that may come attached with interactions, use the applicable Genesys-provided make_gim_post_call_survey*.sql script to add these tables to the schema.
The primary key for this table.
The surrogate key that is used to join the TENANT dimension to the fact tables to indicate the tenant of the IRF or MSF resource. The value of this field is identical to the value that is in the IRF or MSF record that is identified by the INTERACTION_RESOURCE_ID value. This value can be used to restrict data access.
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.
Based on KVP: survey_iAgentScore
The score assigned to the agent by the customer during post-call survey.
Based on KVP: survey_iCompanyScore
The overall score assigned to the company by the customer during post-call survey.
Based on KVP: survey_iCallScore
The score assigned to the call by the customer during post-call survey.
Based on KVP: survey_iProductScore
The score assigned to the product by the customer during post-call survey.
Based on KVP: survey_iQ1
The answer from the caller to Integer-response question 1 during a post-call survey.
|X||Improves access time.|
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