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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table CALLBACK_DIM_4

Description

Introduced: 8.5.009.20

In partitioned databases, this table is not partitioned.


This dimension table allows callback facts to be described based on attributes that characterize the callback dialing attempt.

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Column List

Legend

Column Data Type P M F DV

ID

integer X X

ABANDONED_DURING_CB_OFFER

integer X 0

DIAL_IGNORING_AVAILABILITY

integer X 0

CREATE_AUDIT_KEY

numeric(19) X X

ID

The primary key of this table. This ID is referenced from other tables as CALLBACK_DIM_4_KEY.

ABANDONED_DURING_CB_OFFER

Based on KVP: _CB_N_ABANDONED_DURING_CALLBACK_OFFER

Indicates whether the caller dropped the call without explicitly accepting or rejecting the callback offer: 0 = No, 1 = Yes.

DIAL_IGNORING_AVAILABILITY

Based on KVP: _CB_IXN_START_IGNORING_AVAILABILITY

Indicates whether the callback queue is being flushed, and dialing (or push notification) is being forced regardless of actual agent availability: 0 = No, 1 = Yes.

A value of 1 might occur at the end of the day, when contact center personnel are trying to close the queue for the day and do not want to leave any callbacks for the next day.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.


Index List

CODE U C Description

I_CALLBACK_DIM_4

X Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_CALLBACK_DIM_4

Field Sort Comment
ABANDONED_DURING_CB_OFFER Ascending
DIAL_IGNORING_AVAILABILITY Ascending

Subject Areas

 

 

 

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This page was last modified on January 22, 2018, at 13:44.