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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table POST_CALL_SURVEY_DIM_4

Description

Introduced: 8.5.003. Supported in certain deployments only.
Modified: 8.5.010 (in Microsoft SQL Server, data type for the SURVEY_IQ* columns modified in single-language databases and for the SURVEY_SQ* columns modified in single- and multi-language databases)

In partitioned databases, this table is not partitioned.


This dimension table enables interaction resource facts to be described based on responses provided by customers during post-call survey.

The POST_CALL_SURVEY_DIM_* tables are not part of the default Genesys Info Mart database schema. In deployments that rely on Genesys Info Mart for reporting on Post-Call Survey user data that may come attached with interactions, use the applicable Genesys-provided make_gim_post_call_survey*.sql script to add these tables to the schema.

Important
Note for customers using Data Export Capability: If the target database for exported Info Mart data is hosted on Microsoft SQL Server in your deployment, and if you use a Genesys-provided update_target_*.sql script to create or update the target schema, be aware of the following consideration: Prior to Genesys Info Mart release 8.5.014.34, the sizes of some columns in this table in the Microsoft SQL Server target database differ from what is documented on this page.
Tip
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Column List

Legend

Column Data Type P M F DV
ID integer X X
TENANT_KEY integer X X
CREATE_AUDIT_KEY numeric(19) X X
SURVEY_SQ8 varchar(255) X NO_VALUE
SURVEY_SQ9 varchar(255) X NO_VALUE
SURVEY_SQ10 varchar(255) X NO_VALUE
SURVEY_IQ5 varchar(32) X -1
SURVEY_IQ6 varchar(32) X -1

ID

The primary key for this table.

TENANT_KEY

The surrogate key that is used to join the TENANT dimension to the fact tables to indicate the tenant of the IRF or MSF resource. The value of this field is identical to the value that is in the IRF or MSF record that is identified by the INTERACTION_RESOURCE_ID value. This value can be used to restrict data access.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

SURVEY_SQ8

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Based on KVP: survey_sQ8

The answer from the caller to String-response question 8 during a post-call survey.

SURVEY_SQ9

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Based on KVP: survey_sQ9

The answer from the caller to String-response question 9 during a post-call survey.

SURVEY_SQ10

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single- and multi-language databases)
Based on KVP: survey_s10

The answer from the caller to String-response question 10 during a post-call survey.

SURVEY_IQ5

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iQ5

The answer from the caller to Integer-response question 5 during a post-call survey.

SURVEY_IQ6

Modified: 8.5.010 (in Microsoft SQL Server, data type modified in single-language databases)
Based on KVP: survey_iQ6

The answer from the caller to Integer-response question 6 during a post-call survey.

Index List

CODE U C Description
I_POST_CALL_SURVEY_DIM_4 X Improves access time.

Index I_POST_CALL_SURVEY_DIM_4

Field Sort Comment
TENANT_KEY Ascending
SURVEY_SQ8 Ascending
SURVEY_SQ9 Ascending
SURVEY_SQ10 Ascending
SURVEY_IQ5 Ascending
SURVEY_IQ6 Ascending

Subject Areas

No subject area information available.

This page was last edited on June 23, 2022, at 03:47.
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