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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table SDR_MILESTONE

Description

Introduced: 8.5.001. Supported in Genesys Cloud deployments only.

In partitioned databases, this table is not partitioned.


This dimension table enables Session Detail Record (SDR) facts to be described based on milestones that the user reached during the call. Each row describes a combination of milestones that are defined in the Application.

Column List

Legend

Column Data Type P M F DV

ID

integer X X

MILESTONE

varchar(255) X NO_VALUE

MILESTONE_PATH

varchar(512) X NO_VALUE

CREATE_AUDIT_KEY

numeric(19) X X

ID

The primary key of this table.

MILESTONE

Indicates the milestone that the caller passed, including the last milestone. Possible values are:

  • STRIKEOUT
  • BAILOUT
  • DEFLECTION
  • FINAL
  • SELFHELPED

MILESTONE_PATH

Indicates the paths taken by callers as they move through the application flows.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.


Index List

CODE U C Description

I_SDR_MILESTONE

X Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_SDR_MILESTONE

Field Sort Comment
MILESTONE Ascending
MILESTONE_PATH Ascending

No subject area information available.

 

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This page was last modified on 28 March 2017, at 22:41.