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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value

Table SDR_CALL_TYPE

Description

Introduced: 8.5.001. Supported in Genesys Cloud deployments only.
Modified: 8.5.008 (MEDIA_TYPE column added)

In partitioned databases, this table is not partitioned.


This dimension table enables Session Detail Record (SDR) facts to be described based on the call type.

Column List

Legend

Column Data Type P M F DV

ID

integer X X

CREATE_AUDIT_KEY

numeric(19) X X

CALL_TYPE

varchar(255) X NO_VALUE

MEDIA_TYPE

varchar(50) X voice

ID

The primary key of this table.

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools — that is, applications that need to identify newly added data.

CALL_TYPE

The type of the call, as specified by the application that processed the call.

MEDIA_TYPE

Introduced: Release 8.5.008
The media type of the interaction. One of the following values:

  • voice
  • chat
  • msgbased


Index List

CODE U C Description

I_SDR_CALL_TYPE

X Ensures that the combinations of values that are stored in the dimension table are unique.

Index I_SDR_CALL_TYPE

Field Sort Comment
CALL_TYPE Ascending
MEDIA_TYPE Ascending

No subject area information available.

 

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This page was last modified on 28 March 2017, at 22:41.