This page was last edited on December 11, 2015, at 05:42.
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The following are the durable, non–interaction-related actions that Stat Server generates on regular DNs:
The following are the durable, interaction-related actions that Stat Server generates on regular DNs:
The following are the retrospective, interaction-related actions that Stat Server generates on regular DNs:
Note that all actions specifically called out as retrospective are instantaneous actions.
The following are the momentary, interaction-related actions that Stat Server generates on regular DNs:
Stat Server generates the following instantaneous, non–interaction-related actions on regular DN objects:
The TEvents that trigger these actions carry attached data that you can use and reference when you define filtered and custom-formula statistics based on these actions. Stat Server inherits UserData and Reasons values from the triggering TEvent.
You can list origination DNs on the Origination DNs tab of an Agent Group or Place Group using Genesys Administrator or GAX. If you list queues and routing points from which calls are delivered to a given Group object as origination DNs for that group, you can use events occurring at such DNs in agent group and place group statistics. For this purpose, Stat Server reflects some mediation DN actions as a special set of agent and place group actions.
OrigDNCallWait is a durable group action reflecting origination DNs that Stat Server generates on agent and place groups.
The following are retrospective group actions reflecting origination DNs that Stat Server generates on agent and place groups:
OrigDNCallAbandoned
OrigDNCallDistributed
OrigDNCallEntered is a momentary group action reflecting origination DNs that Stat Server generates on agent and place groups.