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Summary of Stat Server Actions

The table below provides the high-level classifications for each action and summarizes the set of actions applicable for Stat Server applications operating in regular mode or restricted cluster (SSc) mode. In this table, regular DN, SIP DN, and media-channel objects refer to the following object types:

  • Agent
  • GroupAgents
  • Place
  • GroupPlaces
  • RegDN

Mediation DN objects refer to the following object types:

  • Queue
  • GroupQueues
  • Routepoint

Campaign-related Stat Server actions are provided in Campaign Actions and Statuses.


Action SSc Mode Regular DN/SIP DN Objects Agent/Place Media Channels Mediation DN Objects Staging Area DN Objects Tenant Objects Ixn-Related Durable Instantaneous (Momentary) Instantaneous (Retrospective)

Accepted

Active

ACWCompleted

ACWMissed

AfterCallWork

AgentActive

AgentLogin (Regular DNs)

AgentLogin (Mediation DNs)

AgentLogout

AgentReady

ASM_Engaged

ASM_Outbound

Available

BeingCoached

BeingMonitored

Blocked

CallAbandoned

CallAbandonedFromDialing

CallAbandonedFromHold

CallAbandonedFromRinging (Regular DNs)

CallAbandonedFromRinging (Mediation DNs)

CallAbandonedFromRinging (Virtual Queues)

CallAnswered (Regular DNs)

CallAnswered (Mediation DNs)

CallAnswered (Virtual Queues)

CallCleared

CallConferenceJoined

CallConferenceMade

CallConferenceOriginated

CallConferencePartyAdded

CallConferencePartyDeleted

CallConsult

CallConsultCompleted

CallConsultOriginated

CallConsultReceived

CallConsultStarted

CallDialConferenced

CallDialTransferred

CallDialed

CallDialing

CallDialingStarted

CallDistributed

CallDistributedToQueue

CallEntered

CallForwarded (Regular DNs)

CallForwarded (Mediation DNs)

CallHeld

CallInbound

CallInboundCompleted

CallInboundStarted

CallInternal

CallInternalCompleted

CallInternalOriginated

CallInternalReceived

CallInternalStarted

CallMissed

CallObserved...

CallObserving...

CallOnHold

CallOutbound

CallOutboundCompleted

CallOutboundOriginated

CallOutboundReceived

CallOutboundStarted

CallPartyChanged

CallReleased (Mediation DNs)

CallReleased (Virtual Queues)

CallRetrievedFromHold

CallRinging

CallRingingPartyChanged (Regular DNs)

CallRingingPartyChanged (Mediation DNs)

CallRingingStarted

CallTransferMade

CallTransferPartyChanged

CallTransferTaken

CallTreatmentCompleted

CallTreatmentNotStarted

CallTreatmentStarted

CallUnknown

CallUnknownCompleted

CallUnknownStarted

CallWait

CoachingByIntrusionInitiated

CoachingByRequestInitiated

CoachingRequested

ConferenceJoined

ConferenceJoinedByIntrusion

ConferenceMade

DND

Delivering

DeliveringStarted

DNActive

DNLogin

DNReady

ExternalServiceRequested (Tenants)

ExternalServiceResponded (Tenants)

Handling

HandlingInbound

HandlingInboundStarted

HandlingInternal

HandlingInternalStarted

HandlingOutbound

HandlingOutboundStarted

HandlingStarted

InteractionAbandoned (Tenants)

InteractionAbandonedDuringOffering (MediaChannels)

InteractionAbandonedDuringOffering (StagingAreas)

InteractionAbandonedDuringOffering (Tenants)

InteractionAbandonedDuringOffering (Virtual Queues)

InteractionAccepted1

InteractionAccepted (StagingAreas)

InteractionAccepted (Tenants)

InteractionAnswered (StagingAreas)

InteractionAnswered (Tenants)

InteractionCleared

InteractionCreated (StagingAreas)

InteractionCreated (Tenants)

InteractionDeleted (StagingAreas)

InteractionDeleted (Tenants)

InteractionDistributed

InteractionDistributedToQueue

InteractionEntered

InteractionPastAcceptServiceLevel (StagingAreas)

InteractionPastAcceptServiceLevel (Tenants)

InteractionPastCompletionServiceLevel (StagingAreas)

InteractionPastCompletionServiceLevel (Tenants)

InteractionReleased (StagingAreas)

InteractionReleased (Tenants)

InteractionResponded (Regular DNs)

InteractionResponded (MediaChannels)

InteractionWait (StagingAreas)

InteractionWait (Tenants)

LoggedIn

LoggedOut

Monitored (Regular DNs)

Monitored (Mediation DNs)

MonitoringInitiated

NotMonitored (Regular DNs)

NotMonitored (Mediation DNs)

NotReadyForNextCall

NotRoutable

OffHook

OnHook

OrigDNCallAbandoned

OrigDNCallDistributed

OrigDNCallEntered

OrigDNCallWait

Pulled

Rejected

Revoked

Routable

StartedInternal

StartedOutbound

StoppedInbound

StoppedInternal

StoppedOutbound

StuckCallCleaned

StuckCallCleanedWhileRinging (Regular DNs)

StuckCallCleanedWhileRinging (Mediation DNs)

TransferMade

TransferTaken

TransferredFromHold

UserEvent (Regular DNs)

UserEvent (Mediation DNs)

UserEventReceived (Regular DNs)

UserEventReceived (Mediation DNs)

WaitForNextCall


Important
Although the names of many actions presume the processing of a voice interaction,
these actions might also apply to other types of interactions—for example, chat sessions and e-mail.

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This page was last modified on June 16, 2015, at 09:55.