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You use custom formulas to compute user-specific quantities (usually business-related) based on attached data communicated by TEvents.

In a custom-value statistic, the values obtained by evaluating custom formulas on individual actions are aggregated much as action durations in time-related values are aggregated.

Before using custom-value statistics, Genesys strongly recommends that you read the following description of the evaluation procedure.

This page was last edited on June 16, 2015, at 17:56.
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