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Media-channel status priorities

For DN types that enable the handling of media-channel interactions from Interaction Server (from the Genesys eServices Solution), Stat Server observes the ranking shown in the table Media-Channel status priorities in order from lowest to highest. You cannot change the ranking order.

The Media-Channel status priorities table also maps the media-channel statuses and associated regular DN statuses:

Media-Channel status priorities
Media-Channel status (in ascending order) Associated regular DN status
Active LoggedIn
Available WaitForNextCall
Blocked NotReadyForNextCall
InteractionDelivering CallRinging
InteractionHandlingInternal CallInternal
InteractionHandlingOutbound CallOutbound
InteractionHandlingInbound CallInbound
This page was last edited on June 17, 2022, at 12:20.
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