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Genesys Softphone Release Notes

Genesys Softphone is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
09/28/23 General X X

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Genesys Products

What's New

This release contains the following new features and enhancements:

  • Genesys Softphone is now supported on Citrix Virtual Applications and Desktops LTSR 2203. (SOFTPHONE-1420)
  • Genesys Softphone can now be configured for a call waiting tone when a new call arrives while another call is on hold using the new option policy.session.ringing_while_call_held. (SOFTPHONE-1445)
  • This release contains third-party dependency updates to maintain security and reliability. (SOFTPHONE-1446)

Resolved Issues

This release contains the following resolved issues:

In the Citrix and VMWare Horizon environments, Genesys Softphone is now more resilient to the virtual channel unrecoverable errors that cause channel disconnections. Genesys Softphone now properly exits in such cases and can be restarted by the end-user when it is needed. Previously, Genesys Softphone became unresponsive in some situations when there was a channel disconnection. (SOFTPHONE-1483)

Improved the processing of TLS exceptions for SIP connections to ensure that the previous SIP dialog is properly deleted. Previously, that dialog remained active and when re-submitted the registration renewal later, it was updated with the wrong contact information. (SOFTPHONE-1468)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on September 28, 2023, at 16:41.
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