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Social Media Plugin for Workspace Desktop Edition Release Notes

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
02/26/21 Hot Fix X

Helpful Links

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

The plugin now processes damaged images and animated GIF files in chat transcript during Facebook session interactions correctly. Additionally, the plugin now reconnects to Chat Server without any issue when High Availability is enabled. (SMD-6771)

Agents can now delete Facebook Private Message interactions from the My Interaction Queues view successfully. (SMD-6751)

The plugin now verifies the outbound text length of Facebook Private Messages to ensure that the messages are compliant with the text length limits set by Facebook. (SMD-6745)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on February 26, 2021, at 15:35.
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