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Social Media Plugin for Workspace Desktop Edition Release Notes

Social Media Plugin for Workspace Desktop Edition is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
07/10/18 General X

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Releases Info

Product Documentation

Genesys Products

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Agents can now see the correct number of remaining characters when replying to an inbound Tweet message. Previously, the number of remaining characters was incorrect. (SMD-5299)

A new field is added to the plugin that is used to sort messages by time of arrival, in milliseconds, ensuring that agents receive plain text messages from Facebook users in the correct order. (SMD-5210, SMD-5365)

Issues that prevented an agent from replying to an inbound Tweet message from the My History section are fixed. (SMD-4777, SMD-5406)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on October 28, 2018, at 14:37.
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