Genesys Customer Experience Insights Release Notes
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This release contains the following new features and enhancements:
- A new Engage metric in the Agent > Activity and Agent > Activity > Queue folders enables reporting on agent engagement with customers. For more information, see the GCXI Projects Reference Guide. (GCXI-6113)
- You can now optionally specify a JDBC_URL variable in the DSNDEF variables. If you specify a value for JDBC_URL, Genesys CX Insights ignores the JDBC_OPTS variable. (GCXI-6111)
This release contains the following resolved issues:
When upgrading Genesys CX Insights, localization of custom reports now completes successfully. Previously when upgrading to release 100.0.028.0000, if a report name contained an apostrophe (') the localization attempt failed. (GCXI-6267)
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.