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Genesys Customer Experience Insights Release Notes

Genesys Customer Experience Insights is part of 9.x starting in
This Release Note describes Genesys CX Insights, which is released as Genesys CX Insights
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
10/07/22 General X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • A new Engage metric in the Agent > Activity and Agent > Activity > Queue folders enables reporting on agent engagement with customers. For more information, see the GCXI Projects Reference Guide. (GCXI-6113)
  • You can now optionally specify a JDBC_URL variable in the DSNDEF variables. If you specify a value for JDBC_URL, Genesys CX Insights ignores the JDBC_OPTS variable. (GCXI-6111)

Resolved Issues

This release contains the following resolved issues:

When upgrading Genesys CX Insights, localization of custom reports now completes successfully. Previously when upgrading to release, if a report name contained an apostrophe (') the localization attempt failed. (GCXI-6267)

Upgrade Notes

Refer to the Deployment Procedure for this release to deploy the installation package within your environment.

This page was last edited on October 7, 2022, at 18:47.
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