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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table G_PARTY_STAT


This table contains information regarding party statistics which are summarized upon termination of the party. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column Data Type P M F Description
ID NUMBER(16) X X The unique, autonumbered ID of the record. This is the primary key.
PartyID VARCHAR2(50) X The ID of party for which metrics were calculated.
TT_ALERTING INTEGER The total time, in seconds, that the party spent in the ALERTING state. This represents the sum of all the durations of the time intervals of when the party was in the ALERTING state.
TT_CONNECTED INTEGER The total time, in seconds, that the party spent in the CONNECTED state. This represents the sum of all the durations of the time intervals when the party was in the CONNECTED state. The states of other parties in the call do not affect this metric.
TT_HOLD INTEGER The total time, in seconds, that the party spent in the HOLD state. This represents the sum of all the durations of the time intervals when the party was in the HOLD state.
TT_QUEUED INTEGER The total time, in seconds, that the party spent in the QUEUED state. This represents the sum of all the durations of the time intervals when the party was in the QUEUED state.
TT_ACW INTEGER The total time, in seconds, that the party spent in the After Call Work (ACW) state. This is the sum of all the durations of the time intervals when the party was in the ACW state.
CNT_ALERTING INTEGER The number of times that the party changed state to ALERTING.
CNT_CONNECTED INTEGER The number of times that the party changed state to CONNECTED.
CNT_HOLD INTEGER The number of times that the party changed state to HOLD.
CNT_QUEUED INTEGER The number of times that the party changed state to QUEUED.
CNT_ACW INTEGER A flag indicating whether the ACW state is the present for this party. One of the following values:
  • 0—Indicates that the ACW state was not present for this party.
  • 1—Indicates that the ACW state was present for this party.
TT_ON_ALERT INTEGER The total time, in seconds, that there was another party in a call in the ALERTING state. This represents the sum of all the durations of the time intervals when there was at least one other party in a call which was in the ALERTING state.
TT_ON_HOLD INTEGER The total time, in seconds, that there was another party in a call in the HOLD state. This represents the sum of all the durations of the time intervals when there was at least one other party in a call which was in the HOLD state.
TT_ON_QUEUE INTEGER The total time, in seconds, that there was another party in a call in the QUEUED state. This is the sum of all the durations of the time intervals when there was at least one other party in a call which was in the QUEUED state.
TT_ON_CONNECTED INTEGER The total time, in seconds, that all parties in a call in the CONNECTED state during the lifetime of the party. This represents the sum of all the durations of the time intervals when all parties were in the CONNECTED state during the lifetime of this party.
T_DURATION INTEGER The life time of the party.
GSYS_DOMAIN INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION INTEGER A key that is used for partitioning.
GSYS_SYS_ID INTEGER System ID. Reserved for future use.
GSYS_SEQ INTEGER Insert Sequence. Not unique.
GSYS_USEQ INTEGER Update Sequence. Not unique.
GSYS_TS TIMESTAMP(3) Reserved
GSYS_TC INTEGER Reserved
GSYS_EXT_VCH1 VARCHAR2(255) Reserved
GSYS_EXT_VCH2 VARCHAR2(255) Reserved
GSYS_EXT_INT1 INTEGER Indicates the party that initiated call termination. The value is derived from the value of the ReleasingParty extension key, in the AttributeExtensions of the EventReleased or EventAbandoned from T-Server. ICON stores this data only when the store-releasing-party configuration option enables this functionality (store-releasing-party = 1|true). The value is one of the following:
  • 0—T-Server did not provide ReleasingParty data in EventReleased or EventAbandoned.
  • 1—Local. Call termination was initiated by ThisDN in EventReleased or EventAbandoned, and T-Server sent ReleasingParty = 1 Local in the event.
  • 2—Remote. Call termination was initiated by another party (not ThisDN in EventReleased or EventAbandoned), and T-Server sent ReleasingParty = 2 Remote in the event.
  • 3—Unknown. T-Server was unable to determine the initiator of call termination, and sent ReleasingParty = 3 Unknown in EventReleased or EventAbandoned.
GSYS_EXT_INT2 INTEGER Integer value of timestamp from the last TEvent that caused a record update.
PM_EXT_1 INTEGER Reserved
PM_EXT_2 INTEGER Reserved
PM_EXT_3 INTEGER Reserved
PM_EXT_4 INTEGER Reserved
PM_EXT_5 INTEGER Reserved
PM_EXT_6 INTEGER Reserved
PM_EXT_7 INTEGER Reserved
PM_EXT_8 INTEGER Reserved
PM_EXT_9 INTEGER Reserved
PM_EXT_10 INTEGER Reserved
This page was last edited on January 10, 2020, at 15:27.
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