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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table G_PARTY_HISTORY


This table contains information regarding all the states, in chronological order, of the interaction party, according to information received from the T-Server or Interaction Server application. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column Data Type P M F Description

PHID

NUMBER(16) X X The party history record ID. This is the primary key.

PartyID

VARCHAR2(50) X X The unique ID of the association between the party and the call. This is changed when the party is moved from one call to a different call.

PSeq

INTEGER X The sequence number of the party state change in scope for this party.

CSeq

INTEGER X
  • For voice interactions, the sequence number of the party state change in the scope of a call. Every party creation, change, or termination increases the CSeq. For example, if the G_PARTY_HISTORY record for the creating party has CSeq=5, all further records in the G_USERDATA_HISTORY and G_SECURE_USERDATA_HISTORY tables have CSEQ=6 until the next party or call change.
  • For multimedia interactions, the difference between the current event sequence (ReportingEventSequenceNumber) and the value of attr_itx_submit_seq. Used to create a unique PartyID.

ChangeType

INTEGER The type of change of party state. One of the following values:
  • 1—party_created
  • 2—party_terminated
  • 3—party_statechanged
  • 4—party_fsmerror (low-level party state transition failure)
  • 5—party_fsm2error (CSTA party state error)


#DICTIONARY TYPE 2

CCEvent

INTEGER The call control event that is associated with the party state change. (In the G_PARTY table, this is the party termination event.) Refer to G_Dictionary Values for a listing of permissible values.


#DICTIONARY TYPE 30

CCEventCause

INTEGER The cause associated with the party state change and the call control event. (In the G_PARTY table, the cause of the Party termination event.) Refer to G_Dictionary Values for a listing of permissible values.


#DICTIONARY TYPE 31

State

INTEGER X The current state of party. One of the following values:
  • 0—Unknown–State in which there is no relationship between the call and the device.
  • 1—Initiated–Reserved.
  • 2—Alerting–State in which an attempt is being made to connect a call to a device. Typically, the call is being presented for the purpose of having the device connect to the call and the user is made aware that the call is being delivered at the device.
  • 3—Connected–State in which the device is actively participating in the call.
  • 4—Hold–State in which the device is inactively participating in the call. This state includes logical participation in a call while physical participation is suspended.
  • 5—Queued–State in which call progression is suspended or made inactive while awaiting some form of action. Examples include: a call is parked at a device, a call is queued at a distribution mechanism, waiting for an agent to become available, and so on.
  • 6—Fail–State in which call progression has been aborted.


#DICTIONARY TYPE 8

Type

INTEGER The party type. One of the following values:
  • 0—Unknown–Reserved.
  • 1—Internal–Party is associated with a device defined in the switch configuration.
  • 2—External–Party is associated with a device not defined in the switch configuration.
  • 3—MULTIMEDIA Place–Place associated with the party.
  • 4—MULTIMEDIA Interaction Queue–Party is associated with a script of type "Interaction Queue".
  • 5—MULTIMEDIA Interaction Workbin–Party is associated with a script of type "Interaction Workbin".
  • 6—MULTIMEDIA Routing Strategy–Party is associated with a script of type "Simple Routing" or "Enhanced Routing".


#DICTIONARY TYPE 9

PrevState

INTEGER The previous state of party. One of the following values:
  • 0—Unknown–State in which there is no relationship between the call and the device.
  • 1—Initiated–Reserved.
  • 2—Alerting–State in which an attempt is being made to connect a call to a device. Typically, the call is being presented for the purpose of having the device connect to the call and the user is made aware that the call is being delivered at the device.
  • 3—Connected–State in which the device is actively participating in the call.
  • 4—Hold–State in which the device is inactively participating in the call. This state includes logical participation in a call while physical participation is suspended.
  • 5—Queued–State in which call progression is suspended or made inactive while awaiting some form of action. Examples include: a call is parked at a device, a call is queued at a distribution mechanism, waiting for an agent to become available, and so on.
  • 6—Fail–State in which call progression has been aborted.


#DICTIONARY TYPE 8

PrevSEnter

TIMESTAMP(3) The GMT-equivalent date and time of the previous party state change.

PrevSEnter_ts

INTEGER The UTC-equivalent value of the PREVSENTER field.

PrevSEnter_tcode

INTEGER A reference, derived from the value of the PREVSENTER_TS field, to a record in the G_TIMECODE table.

ParentPartyID

VARCHAR2(50) The ID of the associated party. If the value is NULL or empty, the associated party is unknown.

ParentLinkType

INTEGER The type of the association between the two parties. One of the following values:
  • 0—Unknown
  • 1—Consultation
  • 2—Transfer
  • 3—Conference
  • 4—Divert


#DICTIONARY TYPE 11

EndpointID

INTEGER X Depending on the scenario, this field holds one of the following values:
  • 0—For an external party (such as one originating from an unmonitored device) or in a SIP Cluster environment, if the endpoint is not configured in Configuration Layer.
  • NULL—For a local device, where the record represents neither the first nor last record in the party's history.
  • The DBID of the local device—For the first record in the party's history (at party creation).
  • The DBID of the local (monitored) device to which the interaction was diverted or transferred—For single-step transfer scenarios only.
  • 0—For the last record in the party's history (reflecting normal party termination).

Added

TIMESTAMP(3) X The GMT-equivalent date and time of the record.

Added_ts

INTEGER The UTC-equivalent of the value of the ADDED field.

Added_tcode

INTEGER A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

GSYS_DOMAIN

INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.

GSYS_PARTITION

INTEGER A key that is used for partitioning.

GSYS_SYS_ID

INTEGER System ID. Reserved for future use.

GSYS_SEQ

INTEGER Insert Sequence. Not unique.

GSYS_USEQ

INTEGER Update Sequence. Not unique.

GSYS_TS

TIMESTAMP(3) Reserved

GSYS_TC

INTEGER Reserved

GSYS_EXT_VCH1

VARCHAR2(255) Reserved

In a SIP Cluster environment, records the DN name. For example, for a Routing Point party, this field stores the DN name of the destination, which is taken from the ThirdPartyDN field in EventDiverted.

GSYS_EXT_VCH2

VARCHAR2(255) Reserved

GSYS_EXT_INT1

INTEGER
  • 0—Reserved.
  • 1—In all historical records related to the party, this value indicates that the party was created by a device of type IVR-port.

GSYS_EXT_INT2

INTEGER Reserved


Index List

Index Name U C

IDX_G_PARTY_H_PID

 

 

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This page was last modified on October 31, 2016, at 14:33.