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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key


This table contains information regarding the latest state of the interaction, according to the information supplied by a specific provider such as T-Server, Interaction Server, or Outbound Contact Server.

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Column List


Column Data Type P M F Description


INTEGER X X The unique, autonumbered ID of this record. This is the primary key.


VARCHAR2(50) X The Interaction Record ID. This is a unique ID assigned either by ICON for the interaction segment or interaction hierarchy for a single site call, or by a merge procedure for the interaction hierarchy for a multi-site call.


INTEGER X The interaction record state. One of the following values:
  • 0—unknown–Reserved.
  • 1—active–The interaction segment corresponds to an active call.
  • 2—terminated–The interaction segment corresponds to a terminated call or an updated interaction hierarchy after a merge.



VARCHAR2(50) A reference to the parent IRID. This is assigned as the result of a call merge operation (for example, a transfer or a conference).


INTEGER Reserved. This field holds a value of 0 in the current interaction hierarchy model.



VARCHAR2(50) X This is used for local calls. It is a reference to the call for which this record was initiated. If this is the result of a merge procedure, an interaction record is created where this value refers to the first call in an interaction hierarchy.


VARCHAR2(50) A reference to the first record in an interaction hierarchy. The value is updated by a merge procedure.


INTEGER This is the result of a merge procedure execution. One of the following values:
  • 1—Not_processed–The record was not processed by a merge procedure.
  • 2—Incomplete–The merge is in a pending state; not all of the data is available for the merge.
  • 3—Complete–The merge is complete; the interaction details hierarchy can be used for analysis.

Note: The Merge procedure does not process records in G_CALL_ACTIVE or G_IR_ACTIVE tables. While the record remains in one of those tables, the MergeState = 1, and GSYS_EXT_INT2 = null.


TIMESTAMP(3) X The GMT-equivalent date and time when the record was initiated.


INTEGER The UTC-equivalent of the value of the CREATED field.


INTEGER A reference, derived from the value of the CREATED_TS field, to the G_TIMECODE table.


TIMESTAMP(3) The GMT-equivalent time when the record was terminated.


INTEGER The UTC-equivalent of the value of the TERMINATED field.


INTEGER A reference, derived from the value of the TERMINATED_TS field, to the G_TIMECODE table.


INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.


INTEGER A key that is used for partitioning.


INTEGER System ID. Reserved for future use.


INTEGER Insert Sequence. Not unique.


INTEGER Update Sequence. Not unique.


TIMESTAMP(3) Reserved


INTEGER Reserved


VARCHAR2(255) If the record was created as a result of Multimedia event processing and the information about the parent interaction ID was provided by a Multimedia Interaction Server, but no related record in IDB was detected (for example, because old records were purged), this field contains the parent interaction ID.


VARCHAR2(255) A flag indicating stuck interactions:
  • 1—Indicates an interaction that is determined to be a stuck interaction.


INTEGER A flag indicating the source of the interaction:
  • 1—Indicates a multimedia interaction originating from a Genesys Interaction Server.
  • null—Indicates a voice interaction originating from Genesys

T-Server TEvent processing.


INTEGER Can be set by the gsysIRMerge procedure during interaction merge execution, to one of the following values:
  • null—Interaction has not yet been merged.
  • 0—Single-site interaction.
  • 1—Inter-site interaction, whose parts reside in several IDBs. ICON also places a corresponding record in the GSYS_DNPREMOTELOCATION table.


INTEGER The sequence number that is assigned by the merge procedure.


TIMESTAMP(3) The timestamp that is assigned by the merge procedure.

Index List

Index Name U C




This page was last edited on October 31, 2016, at 22:33.


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