Table GCX_SKILL_LEVEL

This table stores information about the associations between agents and skills, including terminated associations, such as when the assignment of a skill is removed from agent configuration.

Tip

To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List

Legend

Column	Data Type	P	M	F	Description
ID	NUMBER(16)	X	X		The unique, autonumbered ID of this record. This is the primary key.
SkillID	INTEGER		X	X	The DBID of the Skill object that is associated with AgentID (the agent).
AgentID	INTEGER		X	X	The DBID of the Person (Agent) object that is associated with SkillID (the skill).
SLevel	INTEGER				The skill level of the Agent
Status	INTEGER		X		The status of the record. One of the following values: 0—The status is unknown. Reserved for when ICON is unable to determine record status. 1—Record is active. 2—Record is inactive (object is deleted). 10—Synchronization is in progress for an active record. #DICTIONARY TYPE 24
Created	TIMESTAMP(3)				The GMT-equivalent date and time when the record was written to IDB. This does not necessarily reflect the actual creation time of the record.
Deleted	TIMESTAMP(3)				The GMT-equivalent date and time when this record was marked for deletion.
Created_ts	INTEGER				The UTC-equivalent value of the CREATED field.
Created_tcode	INTEGER				A reference, derived from the value of the CREATED_TS field, to a record in the G_TIMECODE table.
Deleted_ts	INTEGER				The UTC-equivalent value of the DELETED field.
Deleted_tcode	INTEGER				A reference, derived from the value of the DELETED_TS field, to a record in the G_TIMECODE table.
GSYS_DOMAIN	INTEGER				Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION	INTEGER				A key that is used for partitioning.
GSYS_SYS_ID	INTEGER				System ID. Reserved for future use.
GSYS_SEQ	INTEGER				Insert Sequence. Not unique.
GSYS_USEQ	INTEGER				Update Sequence. Not unique.
GSYS_TS	TIMESTAMP(3)				Reserved
GSYS_TC	INTEGER				Reserved
GSYS_EXT_VCH1	VARCHAR2(255)				Reserved
GSYS_EXT_VCH2	VARCHAR2(255)				Reserved
GSYS_EXT_INT1	INTEGER				A flag indicating the reliability of timestamp information stored in the CREATED and DELETED fields. One of the following values: 0—Highly reliable; timestamps for both fields are taken from Configuration Server runtime notifications or the Configuration Server history log. 1—CREATED timestamp is that of the time when configuration data was requested from Configuration Server, either during the initial ICON startup or during synchronization. 2—DELETED timestamp is that of the time when configuration data was requested from Configuration Server; either during the initial ICON startup or during synchronization. 3—Both CREATED and DELETED timestamps are taken from the time when configuration data was requested from Configuration Server, either during the initial ICON startup or during synchronization.
GSYS_EXT_INT2	INTEGER				Reserved