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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table GS_AGENT_STAT_WM


This table contains the duration of agent workmode metrics. The unique identifier of the record is the combination of the LoginSessionID, EndPointID, and QueueID fields. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column Data Type P M F Description

ID

NUMBER(16) X X The unique, autonumbered ID of this record.

LoginSessionID

VARCHAR2(50) X The agent's login session ID (GUID). Same as G_LOGIN_SESSION.LOGINSESSIONID.

EndPointID

INTEGER X The DBID of the agent's endpoint (DN) configuration object in Configuration Server. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.

QueueID

INTEGER The DBID of the queue (ACDQ) configuration object in Configuration Server, where the agent logged in. A value of NULL indicates that no queue is specified for this record.

AgentID

INTEGER The DBID of the agent (person) configuration object in Configuration Server. This value is NULL if a Person object is not configured.

State

INTEGER The Agent's state: Login, ready, notready, ACW, or busy.

Duration_UNKNOWN

INTEGER The duration of the agent's state during the agent's login session with a workmode of UNKNOWN.

Duration_AUX

INTEGER The duration of the agent's state during the agent's login session with a workmode of AuxWork.

Duration_LegalGuard

INTEGER The duration of the agent's state during the agent's login session with a workmode of LegalGuard.

Duration_GoAway

INTEGER The duration of the agent's state during the agent's login session with a workmode of Goaway.

Duration_ReturnBack

INTEGER The duration of the agent's state during the agent's login session with a workmode of returnback.

LastChange

TIMESTAMP(3) The GMT-equivalent date and time when the record was created or updated. This value is taken from the T-Server event that produces the update of this metric. If the update of the agent's metrics during login session is disabled, then this value will be the same as that in the ADDED field.

LastChange_ts

INTEGER The UTC-equivalent value of the LASTCHANGE field.

LastChange_tcode

INTEGER A reference, derived from the value of the LASTCHANGE_TS field, to a record in the G_TIMECODE table.

Added

TIMESTAMP(3) The GMT-equivalent date and time when the record was inserted. This value is taken from the last T-Server event related to the agent's login session.

Added_ts

INTEGER The UTC-equivalent value of the ADDED field.

Added_tcode

INTEGER A reference, derived from the value of the ADDED_TS field, to a record in the G_TIMECODE table.

GSYS_DOMAIN

INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields.

GSYS_PARTITION

INTEGER A key that is used for partitioning.

GSYS_SYS_ID

INTEGER System ID. Reserved for future use.

GSYS_SEQ

INTEGER Insert Sequence. Not unique.

GSYS_USEQ

INTEGER Update Sequence. Not unique.

GSYS_TS

TIMESTAMP(3) Reserved

GSYS_TC

INTEGER Reserved

GSYS_EXT_VCH1

VARCHAR2(255) A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.


When the field GSYS_EXT_INT1 indicates that this is a 3rd Party Media interaction (1000—Open Media), the stored string is the name of the media type. For example, "fax".
In a SIP Cluster environment, records the DN name.

GSYS_EXT_VCH2

VARCHAR2(255) Reserved

GSYS_EXT_INT1

INTEGER The media type of this interaction. One of the following values:
  • 0—Unknown. Reserved for when ICON is unable to determine media type.
  • 1—Voice.
  • 2—Email.
  • 3—Chat.
  • 1000—Open Media.


#DICTIONARY TYPE 6

GSYS_EXT_INT2

INTEGER Reserved


Index List

Index Name U C

IDX_AGENT_STAT_WM_SID

X

 

 

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This page was last modified on October 31, 2016, at 14:34.