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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key

Table G_CALL_STAT


This table contains information regarding voice call statistics, which are summarized upon completion of the call. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.

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Column List

Legend

Column Data Type P M F Description
ID NUMBER(16) X X The unique, autonumbered ID of this record. This is the primary key.
CallID VARCHAR2(50) X The unique ID of the call. The lxnGUID.
F_CONN SMALLINT This flag is set to TRUE if at least one INTERNAL or EXTERNAL party in a call changed state to CONNECTED with call control event CallControlEvent_Established.
F_CONN_EXTN SMALLINT This flag is set to TRUE if at least one INTERNAL party in a call changed state to LocalConnectionState_connected with call control event CallControlEvent_Established, and this party was on the device of type "Extension" or "ACD Position".
F_TE_ABND SMALLINT This flag is set to TRUE if EventAbandoned was reported by T-Server on the call.
CNT_HOLD INTEGER This is the number of times an internal party in a call changed state to hold, with a call control event Held.
CNT_DIVERT INTEGER This is the number of times an internal party in a call changed state to null, with a call control event Diverted.
CNT_TRANSFER INTEGER This is the number of times a SingleStepTransfer or a TwoStepTransfer was reported in a call.
CNT_TRANSFER_LGIN INTEGER This is the number of times a call was transferred by the party which was on the device that has the agent logged in.
CNT_CONFERENCE INTEGER This is the number of times that a two-step conference was reported in a call.
T_DURATION INTEGER This is the duration of the time interval from initiation to termination of the call.
T_CONN INTEGER This is the duration of the time interval from initiation of the call to the moment when the F_CONN flag is set to TRUE. If the F_CONN flag is not set to TRUE, then the value of T_CONN is 0.
T_CONN_EXTN INTEGER This is the duration of the time interval from the initiation of the call to the moment when F_CONN_EXTN flag is set to TRUE. If the F_CONN_EXTN flag is not set to TRUE, the value of T_CONN_EXTN is 0.
T_TE_ABND INTEGER This is the duration of the time interval from the initiation of the call to the moment when the F_TE_ABND flag is set to TRUE. If the F_TE_ABND flag is not set to TRUE, then the value of T_TE_ABND is 0.
TT_ALERTING INTEGER This is the sum of all the time interval durations if there was at least one internal party in a call in the ALERTING state.
TT_CONNECTED INTEGER This is the sum of all the time intersections when all parties in a call were simultaneously in a CONNECTED state.
TT_HOLD INTEGER This is the sum of all the time interval durations when there was at least one internal party in a call in the HOLD state.
TT_QUEUED INTEGER This is the sum of all the time interval durations when there was at least one internal party in a call in the QUEUED state.
CM_EXT_1 INTEGER Reserved
CM_EXT_2 INTEGER Reserved
CM_EXT_3 INTEGER Reserved
CM_EXT_4 INTEGER Reserved
CM_EXT_5 INTEGER Reserved
CM_EXT_6 INTEGER Reserved
CM_EXT_7 INTEGER Reserved
CM_EXT_8 INTEGER Reserved
CM_EXT_9 INTEGER Reserved
CM_EXT_10 INTEGER Reserved
GSYS_DOMAIN INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION INTEGER A key that is used for partitioning.
GSYS_SYS_ID INTEGER System ID. Reserved for future use.
GSYS_SEQ INTEGER Insert Sequence. Not unique.
GSYS_USEQ INTEGER Update Sequence. Not unique.
GSYS_TS TIMESTAMP(3) Reserved
GSYS_TC INTEGER Reserved
GSYS_EXT_VCH1 VARCHAR2(255) Indicates the device (endpoint) that initiated call termination. ICON stores one of the following in this field:
  • The string that T-Server delivers in the AttributeCtrlParty attribute in EventCallDeleted. The string is stored only when (a) ICON processes data from a T-Server (release 8.0 or later) for the Alcatel A4400 switch, and (b) the store-releasing-party configuration option enables this feature (store-releasing-party = 1|true|y).
  • An empty string if T-Server does not report the AttributeCtrlParty attribute in EventCallDeleted or else the store-releasing-party configuration option disables this feature (store-releasing-party = (tt>0|false|n). The default value of the option is 0.


The endpoint that initiated call termination is stored in IDB as reported by T-Server. In a multi-site deployment, the endpoint that initiated call deletion might be reported either as the DN on the remote site, or else as "Access Code + External Routing Point".

GSYS_EXT_VCH2 VARCHAR2(255) Specifies the party associated with the endpoint that initiated call termination, if ICON is able to identify it. If the store-releasing-party configuration option enables this functionality (store-releasing-party = 1|true), ICON stores one of the following in this field:
  • The PartyID associated with the endpoint in GSYS_EXT_VCH1, if ICON can identify the party from the value of the AttributeCtrlParty attribute in EventCallDeleted.
  • An empty string if ICON cannot identify the party from the value of the AttributeCtrlParty attribute in EventCallDeleted.
GSYS_EXT_INT1 INTEGER Reserved
GSYS_EXT_INT2 INTEGER Integer value of timestamp from last TEvents that cause record update.
This page was last edited on January 10, 2020, at 15:27.
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