In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key
This table contains the duration of agent state metrics. The unique identifier of the record is the combination of the LoginSessionID, EndPointID, and QueueID fields. Whether ICON writes to this table is determined by the setting of one or more configuration options in the [filter-data] section.
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|ID||NUMBER(16)||X||X||The unique, autonumbered ID of this record. This is the primary key.|
|LoginSessionID||VARCHAR2(50)||X||The agent's login session ID (GUID). Same as G_LOGIN_SESSION.LOGINSESSIONID.|
|EndPointID||INTEGER||X||The DBID of the agent's endpoint (DN) configuration object. This value is 0 for interactions originating from Interaction Server. In a SIP Cluster environment, the value for this field is 0.|
|QueueID||INTEGER||The DBID of the queue (ACDQ) configuration object in Configuration Server, where the agent logged in. A value of 0 (zero) indicates that no queue is specified for this record.|
|AgentID||INTEGER||The DBID of the agent (Person) configuration object in Configuration Server. This value is NULL if a Person object is not configured.|
|Duration_Ready||INTEGER||X||The duration of the agent's Ready state, in seconds, during the agent's login session.|
|DurationNotReady||INTEGER||The duration of the agent's NotReady state, in seconds, during the agent's login session.|
|DurationACW||INTEGER||The duration of the agent's ACW state, in seconds, during the agent's login session.|
|DurationBusy||INTEGER||X||The duration of the agent's Busy state, in seconds, during the agent's login session.|
|LastChange||TIMESTAMP(3)||The GMT-equivalent date and time when the record was created or updated. This is taken from the T-Server event that generates the update for this metric. If the update of the agent's metrics during login session is disabled, this value will always hold the same value as that in the ADDED field.|
|LastChange_ts||INTEGER||The UTC-equivalent value of the LASTCHANGE field.|
|LastChange_tcode||INTEGER||A reference, derived from the value in the LASTCHANGE_TS field, to a record in the G_TIMECODE table.|
|Added||TIMESTAMP(3)||X||The GMT-equivalent date and time when the record was inserted. This is taken from the last event related to the agent's login session.|
|Added_ts||INTEGER||The UTC-equivalent value of the ADDED field.|
|Added_tcode||INTEGER||A reference, derived from the value in the ADDED_TS field, to a record in the G_TIMECODE table.|
|GSYS_DOMAIN||INTEGER||Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2, Microsoft SQL Server, Oracle, or PostgreSQL, respectively).|
|GSYS_PARTITION||INTEGER||A key that is used for partitioning.|
|GSYS_SYS_ID||INTEGER||System ID. Reserved for future use.|
|GSYS_SEQ||INTEGER||Insert Sequence. Not unique.|
|GSYS_USEQ||INTEGER||Update Sequence. Not unique.|
|GSYS_EXT_VCH1||VARCHAR2(255)||A string value with the name of the media type for a 3rd Party Media interaction, as reported by Interaction Server.
|GSYS_EXT_INT1||INTEGER||The media type of this interaction. One of the following values:
This page was last edited on January 10, 2020, at 15:27.
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