Jump to: navigation, search

In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key


This table stores the principal information regarding user data that is attached to voice call interactions.

To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List


Column Data Type P M F Description
ID NUMBER(16) X X The unique, autonumbered ID of this record. This is the primary key.
CALLID VARCHAR2(50) X The unique ID of the call interaction.
G_CUSTOMER_SEGMENT VARCHAR2(255) The value of the customer-segment attribute of userdata.
G_SERVICE_TYPE VARCHAR2(255) The value of the service-type attribute of userdata.
G_SERVICE_SUBTYPE VARCHAR2(255) The value of the service-subtype attribute of userdata.
G_BUSINESS_RESULT VARCHAR2(255) The value of the business-result attribute of userdata.
CUSTOMER_ID VARCHAR2(255) The value of the customer-id attribute of userdata.
TRANSACTION_ID VARCHAR2(255) The value of the transaction-id attribute of userdata.
CAUSE_ID VARCHAR2(255) The value of the cause-id attribute of userdata.
ACCOUNT_ID VARCHAR2(255) The value of the account-id attribute of userdata.
DESTINATION_ID VARCHAR2(255) The value of the destination-id attribute of userdata.
TARGET_ID VARCHAR2(255) The value of the target-id attribute of userdata.
GSYS_DOMAIN INTEGER Contains the data source session ID (DSS_ID) for the session that was active when the data was processed by ICON. For more information, see the description in System Fields (for DB2Microsoft SQL Server, Oracle, or PostgreSQL, respectively).
GSYS_PARTITION INTEGER A key that is used for partitioning.
GSYS_SYS_ID INTEGER System ID. Reserved for future use.
GSYS_SEQ INTEGER Insert Sequence. Not unique.
GSYS_USEQ INTEGER Update Sequence. Not unique.
GSYS_EXT_VCH1 VARCHAR2(255) Reserved
GSYS_EXT_VCH2 VARCHAR2(255) Reserved
This page was last edited on January 10, 2020, at 15:27.
Comments or questions about this documentation? Contact us for support!