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login.prompt-place

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Specifies whether the agent must enter his place in the login window. When this option is set to true, a new page is displayed during the login phase to specify a place. Enabling this option disables Template loop detected: Template:Optionslink. Do not enable this option if the Template loop detected: Template:Optionslink privilege is granted.

login.voice.prompt-dn-less-phone-number

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Dependencies: login.prompt-place

When this option is set, a new page is displayed during the login phase to show the current phone number assigned to the agent and permits agent to update it. This option is specific to SIP Server environment with no Config Server proxy connected to GWS.

login.voice.nb-dn-less-phone-number-stored

Section: interaction-workspace
Default Value: No default value
Valid Values: 0 to 10
Changes Take Effect: When the session is started or restarted.
Dependencies: login.voice.prompt-dn-less-phone-number.enable-dynamic-dn
Introduced: 8.5.202.04

Specifies the number of phone numbers which are stored for the agent. For this option to apply, the value of Template loop detected: Template:Optionslink must be true.

  • 0 — no phone number is pre-filled in the second login screen.
  • 1 — the last entered phone number is displayed in the second login screen.
  • A number greater than 1 specifies the maximum number of phone numbers that can be displayed in the second login screen.

login.voice.prompt-dn-less-phone-number.enable-dynamic-dn

Section: interaction-workspace
Default Value: false
Valid Values: true, false
Changes Take Effect: When the session is started or restarted.
Introduced: 8.5.202.04

Specifies whether the agent should be prompted for a DN-less phone number, and the agent's phone number is updated. A dynamic DN is used for the agent. This is only supported with SIP Server TServer 8.1.102.89 or higher. This feature does not require write privileges on Configuration Server.

agent-status.ready-workmode

Section: interaction-workspace
Default Value: unknown
Valid Values: A value from the following list: unknown, manual-in, auto-in. Empty means no workmode specified.
Changes Take Effect: When the session is started or restarted.


Specifies which workmode is applied on Ready operation done manually from the Global State menu and My Channels. This option is also applicable for the login.voice.is-auto-ready option. Supported workmodes are unknown, manual-in, auto-in.

login.voice.is-auto-ready

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Related Options: login.voice.auto-not-ready-reason

Specifies whether the voice channels are in the Ready state at login.

login.voice.prompt-queue

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Specifies whether the agent must enter the ACD Queue for the voice channel in the login window.

login.voice.auto-not-ready-reason

Section: interaction-workspace
Default Value:
Valid Values: A valid not ready reason.
Changes Take Effect: When the session is started or restarted.
Dependencies: login.voice.is-auto-ready

If the Voice channel is automatically set to NotReady when the agent logs in, this option defines the NotReady Reason code.

privilege.sipendpoint.can-use

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Related Options: login.prompt-place

Enables the usage of Genesys Softphone . Depends on 'Voice - Can Use Voice Channel'. If SIP Endpoint is enabled, the Template loop detected: Template:Optionslink option must be set to false

login.voice.prompt-dn-less-phone-number

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.
Dependencies: login.prompt-place

When this option is set, a new page is displayed during the login phase to show the current phone number assigned to the agent and permits agent to update it. This option is specific to SIP Server environment with no Config Server proxy connected to GWS.

login.prompt-place

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Specifies whether the agent must enter his place in the login window. When this option is set to true, a new page is displayed during the login phase to specify a place. Enabling this option disables Template loop detected: Template:Optionslink. Do not enable this option if the Template loop detected: Template:Optionslink privilege is granted.

Agent Login And Authentication

When an agent launches Workspace Web Edition, the agent must provide a user name and password to be authenticated. After authentication, the Configuration Layer is accessed by Workspace Web Edition to obtain the list of functions that are granted to the agent as well as the configuration of the Workspace application for that agent.

The first time that an agent logs in they must follow a two-step process. After providing the user name and password and clicking Log In, the Change Password dialog box is displayed and the agent must provide a new password.

Refer to the Genesys Security Deployment Guide for a complete description of password policies and how to configure the Reset Password functionality for agents.

Use the following application options in the interaction-workspace section to control agent login:

  • login.voice.prompt-queue -- When this option is set to true, a new page is displayed during the login phase to select or specify a queue.

DN-less Login

If you want agents to be able to login to the system and take calls on a number that is different than the DN configured for their user account, you can set up a DN-less login to allow agents, agent groups, or all users to specify a new phone number during login. This feature is specific to SIP Server environments. Use the following configuration option to enable this feature:

Use this option to enable this feature for versions lower than 8.5.202.04:

  • login.voice.prompt-dn-less-phone-number — When this option is set to true, a new page is displayed during the login phase to show the current phone number assigned to the agent and permits the agent to update it.

Agent login using a URL

Agents can log in to Workspace Web Edition by using a URL that contains their credentials. When they use a URL, the agent can bypass the Log In window and can directly access the Agent Deskop. The following arguments can be included in the URL:

Important
The username and password arguments are not applicable for Security Assertion Markup Language (SAML) authentication.

If Workspace Web Edition is hosted on https://mydomain/ui/ad/v1/index.html, use the following syntax to automatically log in the agent:

https://mydomain/ui/ad/v1/index.html?username=<username>&password=<password>&place=<place>

Consider the following examples:

  • https://mydomain/ui/ad/v1/index.html?username=JohnDoe&password=genesys
  • https://mydomain/ui/ad/v1/index.html?username=JohnDoe&password=genesys&place=Place_29820
  • https://mydomain/ui/ad/v1/index.html?authType=saml&place=Place_29820

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This page was last modified on May 22, 2018, at 04:31.