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KPI

Workspace Web Edition provides the following options for managing KPIs:

kpi.displayed-kpis

  • Default Value: An empty string.
  • Valid Values: A comma-separated list of KPI names.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the KPIs that are displayed to the agent. The KPI names refer to the names of the Application Option sections that define the KPIs.
Retrieved from "https://docs.genesys.com/Documentation:HTCC:IWWDep:KPI:8.5.2 (2019-05-21 07:28:45)"
This page was last modified on June 9, 2017, at 05:48.

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