Jump to: navigation, search

privilege.cobrowse.can-use

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


The agent is permitted to use the Co-Browse feature.

cobrowse.use-slave-logging

Section: interaction-workspace
Default Value: false
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables browser logging in the iframe with Co-browse slave application.

cobrowse.url

Section: interaction-workspace
Default Value:
Valid Values: Valid HTTP URL.
Changes Take Effect: When the session is started or restarted.


URL of the Co-browse cluster, for example, http://<host>:<port>/cobrowse. Typically, this will be the URL of the load balancer

Enabling Co-browse Sessions

A Genesys Co-browse session lets an agent and a customer navigate the same web page at the same time. Unlike conventional screen sharing applications where one party sees an image of the other party's browser, in a Genesys Co-browse session the agent and the customer share the same instance of the web page. Upon joining a co-browse session, the agent will be in Pointer Mode and the agent can use their cursor to guide the customer through a webpage. An agent may also send a request to the customer to enable Write Mode. In Write Mode, the agent may help the customer enter information and navigate their browser.

Workspace supports the following functionality for Co-browse sessions:

  • Join a co-browse session
  • End a co-browse session
  • Send the customer a request to enable Write Mode in the co-browse session

You can use the following options in the cobrowse section to configure Co-browse sessions:

  • cobrowse.url — URL of the Co-browse cluster, for example, http://[host]:[port]/cobrowse. Typically, this will be the load balancer's URL.
  • cobrowse.use-slave-logging — Enables browser logging in the iframe containing the Co-browse slave application.
  • privilege.cobrowse.can-use — If true, the agent is permitted to use Co-browse.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on May 22, 2018, at 05:17.