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privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

expression.email-address

Section: interaction-workspace
Default Value: (\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*)
Valid Values: A regular expression.
Changes Take Effect: When the session is started or restarted.


Specifies the regular expression that identifies a email address in the chat.

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

expression.phone-number

Section: interaction-workspace
Default Value: ^[\(\)\-\.\+\d\s\*#][0-9]+()-\.+\d\s*#/$
Valid Values: A regular expression.
Changes Take Effect: When the session is started or restarted.


Specifies the regular expression that identifies a phone number in the chat or SMS transcript. This option can be overridden by a routing strategy as described in this Deployment Guide

privilege.chat.can-use

Section: interaction-workspace
Default Value: true
Valid Values: true, false.
Changes Take Effect: When the session is started or restarted.


Enables the agent to use the Chat channel.

Chat

Workspace Web Edition provides the following options for managing Chat:

chat.agent.prompt-color

  • Default Value: #385078
  • Valid Values: Valid Hexadecimal (HTML) color code
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the color of the prompt for the messages that are entered by the agent in the Chat view.

chat.agent.text-color

  • Default Value: #385078
  • Valid Values: Valid Hexadecimal (HTML) color code
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the color of the text of the messages that are entered by the agent in the Chat view.

chat.auto-answer

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether a chat interaction is automatically accepted and joined when a Interaction Server Invite event is received. This option can be overridden by a routing strategy as described in this Configuration Guide.

chat.client.prompt-color

  • Default Value: #166FFF
  • Valid Values: Valid Hexadecimal (HTML) color code
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the color of the text of the messages that are entered by the target client in the Chat view.

chat.client.text-color

  • Default Value: #166FFF
  • Valid Values: Valid Hexadecimal (HTML) color code
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the color of the client text in the Chat view.

chat.enable-auto-disconnect

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether the chat session is automatically disconnected if the agent is the last party remaining in the chat session.

chat.nickname

  • Default Value: $Agent.UserName$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.FullName$,$Agent.EmployeeId$.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the nickname that is used to join the chat session (presented to the customer) by a string that can contain regular characters and the field codes.
    This option can be overridden by a routing strategy as described in this Configuration Guide.

chat.new-message-bell

  • Default Value:
  • Valid Values: All special characters that are valid in a URL file path, the '|' separator, and numeric values.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the path of the sound file Workspace plays when a new chat message arrives. For example: 'BELL|7|0'. The value has three components that are separated by the pipe ('|') character. The first is the sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file). The second is a priority — the higher the integer, the higher the priority. The last is the duration, which can have the following values:
    • -1 — play and repeat the sound until an explicit message, such as event established, causes it to stop.
    • 0 — play the whole sound once
    • an integer greater than 0 — the length of time, in milliseconds, to play and repeat the sound

chat.pending-response-to-customer

  • Default Value: 30,50
  • Valid Values: <A comma-separated list value: warning time, maximum time>
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies two alarm thresholds, in seconds, that warn agents that they have a pending response to a chat from a customer. Three levels are displayed: before the warning time, between the warning time and the maximum time, and after the maximum time.

chat.prompt-for-done

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies if the application prompts a confirmation message when a user clicks Done. This option is only available for interaction open media. This option can be overridden by a routing strategy as described in this Configuration Guide.

chat.prompt-for-end

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies if the application prompts a confirmation message when a user clicks End. This option can be overridden by a routing strategy as described in this Configuration Guide.

chat.push-url.max-records

  • Default Value: 20
  • Valid Values: Any integer
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the maximum size of the pushed URL list.

chat.ringing-bell

  • Default Value:
  • Valid Values: All special characters that are valid in a URL file path, the '|' separator, and numeric values.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the path of the sound file Workspace plays when a chat interaction is ringing. For example: 'BELL|7|0'. The value has three components that are separated by the pipe ('|') character. The first is the sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file). The second is a priority — the higher the integer, the higher the priority. The last is the duration, which can have the following values:
    • -1 — play and repeat the sound until an explicit message, such as event established, causes it to stop.
    • 0 — play the whole sound once
    • an integer greater than 0 — the length of time, in milliseconds, to play and repeat the sound

chat.system.text-color

  • Default Value: #8C8C8C
  • Valid Values: Valid Hexadecimal (HTML) color code.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the color of the text for system messages in the Chat view.

chat.time-stamp

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether the time stamp is displayed in the Chat transcript area.

chat.typing-is-enabled

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies whether typing notification is sent to the contact during a chat interaction. It should be disabled for Chat Server lower than 8.0.1.

chat.typing-timeout

  • Default Value: 10
  • Valid Values: From 0 to MAXINT
  • Changes take effect: When the session is started or restarted.
  • Description: Defines the duration, in seconds, that the typing notification is displayed after the last keystroke and before the agent or contact sends their message.

expression.email-address

  • Default Value: (\w+([-+.]\w+)*@\w+([-.]\w+)*\.\w+([-.]\w+)*)
  • Valid Values: A regular expression
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the regular expression that identifies a email address in the chat.

expression.phone-number

  • Valid Description: A regular expression.
  • Default Value: (?:(?:[\+]?([\d]{1,3}(?:[ ​]*|[\-.])))?[(]?([\d]{1,3})[\-/)]?(?:​[ ​]+|[\-.])?)?([\d]{3,})
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the regular expression that identifies a phone number in the chat transcript. This option can be overridden by a routing strategy as described in Configuration Guide.

privilege.chat.can-click-to-dial

  • Default Value: false
  • Valid values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value of this option is set to true, the agent is permitted to use the Click to Dial feature identified by expression.phone-number. Depends on privilege.chat.can-use and expression.phone-number.

privilege.chat.can-click-to-email

  • Default Value: false
  • Valid values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value of this option is set to true, the agent is permitted to use the Click to Email feature identified by expression.email-address. Depends on privilege.chat.can-use and expression.email-address

privilege.chat.can-consult

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value is set to true, the agent can use the chat consultation.

privilege.chat.can-decline

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value is set to true, the agent can decline incoming chat interactions. Depends on privilege.chat.can-use.

privilege.chat.can-one-step-conference

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value is set to true, the agent can use instant chat conference.

privilege.chat.can-one-step-transfer

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value is set to true, the agent can use instant chat transfer. Depends on privilege.chat.can-use.

privilege.chat.can-push-url

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: The agent is permitted push URLs to customers during chat sessions. Depends on privilege.chat.can-use.

privilege.chat.can-release

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables an agent to manually end chat conversations. Depends on privilege.chat.can-use.

privilege.chat.can-release-consultation

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value is set to true, the agent can manually end a chat consultation. Depends on privilege.chat.can-use.

privilege.chat.can-set-interaction-disposition

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables an agent to set the disposition code on chat interactions. Depends on privilege.chat.can-use.

privilege.chat.can-two-step-conference

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables chat conference in two steps, started by a chat consultation. Depends on privilege.chat.can-use.

privilege.chat.can-two-step-transfer

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Enables chat transfer in two steps, started by a chat consultation. Depends on privilege.chat.can-use.

privilege.chat.can-use

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: When the value is set to true, the agent is permitted to use the Chat channel.

privilege.chat.show-monitoring.can-use

  • Default Value: false
  • Valid Values: true, false.
  • Changes take effect: When the session is started or restarted.
  • Description: Allows the agent to be informed that the current chat interaction is monitored by a supervisor.
This page was last modified on September 27, 2018, at 09:01.

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